What are the responsibilities and job description for the Customer Experience Manager position at Clemens Family Corporation?
Build your career. Challenge the process. Collaborate and engage. We call it the Clemens Way. Be a part of our team and see your ideas in action!
Overview:
As the Customer Experience Specialist - Manager at Clemens Food Group, you will lead a dynamic team of six customer experience specialists. Your primary focus will be driving customer satisfaction and enhancing our service strategies while fostering cross-functional collaboration with Sales, Transportation, Food Safety & Quality Assurance, and Supply Chain. In this fast-paced environment, your ability to navigate rapid changes and make impactful decisions will be key to ensuring exceptional customer experiences.
Clemens offers state-of-the-art facilities, an on-site gym, urgent care, competitive salaries, and a comprehensive benefits package.
Who You Are:
- Proven Leader: Minimum of 2 years of supervisory experience, with the ability to manage, train, and motivate a high-performing team.
- Problem Solver: Adept at identifying service trends and implementing effective solutions with a proactive, "can-do" attitude.
- Strong Communicator: Excellent verbal and written communication skills, with bilingual (English/Spanish) proficiency preferred.
- Tech-Savvy: Comfortable with Microsoft Office and quick to adapt to new software and systems.
What You’ll Do:
- Lead and Develop: Manage a team of specialists, ensuring accurate order processing and maintaining top-tier customer service.
- Drive Collaboration: Work closely with internal departments to resolve logistics and product issues and support cross-functional goals.
- Enhance Processes: Analyze customer feedback to identify trends and implement strategies for continuous improvement.
- Support Sales Initiatives: Facilitate customer requests for product documentation and assist with trade plan management.
Application Note:
Clemens Food Group is not accepting unsolicited resumes from search or staffing firms. All resumes submitted by search or staffing firms to any employee at Clemens Food Group via email, the Internet, or directly without a valid written search agreement for this role, and without having been asked to participate in this by Talent Acquisition, will be deemed the sole property of Clemens Food Group, and no fee will be paid in the event the candidate is hired. Firms not authorized to submit candidates will not be eligible for any fee or ownership claim.
