Client : RANDSTAD / First Citizens Bank
Job Id : 143812
Job Title : Salesforce FSC / Contact center as a Service Architect
Projected Start Date :
Projected End Date :
Location : Raleigh NC
Remote Candidate must be local
Primary Skills : Salesforce
Notes : This is a high PRIORITY requisition. This is a PROACTIVE requisition
Job Description
- Were seeking an experienced Salesforce CRM Integration Architect to lead a migration from Microsoft Dynamics to Salesforce Financial Services Cloud (FSC). This strategic role combines deep Salesforce expertise with contact center integration experience to deliver a seamless CRM transformation for the clients enterprise.
Key Responsibilities :
Lead the architectural design and implementation strategy for migrating from MS Dynamics to Salesforce FSCDesign and oversee integration between Salesforce and Contact Center platformsDevelop migration frameworks and data mapping strategiesCreate technical specifications and solution designs for complex integrationsGuide development teams on best practices and architectural standardsEnsure seamless integration between Salesforce and enterprise systemsEstablish governance frameworks for data quality and system performanceLead technical discovery sessions with stakeholdersProvide risk mitigation strategies and architectural oversightRequired Qualifications :
7 years of Salesforce implementation experienceProven experience migrating from MS Dynamics to SalesforceStrong background in Salesforce Financial Services CloudExperience integrating Contact Center as a Service (CCaaS) platformsEnterprise architecture experience in financial services sectorDeep understanding of Salesforce platform capabilities and limitationsStrong technical background in API integration patternsExperience with data migration tools and ETL processesPreferred Qualifications :
Five9 platform experienceSalesforce Technical Architect certificationExperience with financial services compliance requirementsBackground in agile delivery methodologiesExperience with middleware integration platformsTechnical Skills :
Salesforce FSCMicrosoft DynamicsCCaaS platforms (Five9 preferred)API integration patternsData migration toolsETL processesIntegration middlewareThis role requires an enterprise architect mindset with the ability to :
Think strategically about longterm technical implicationsBalance business requirements with technical constraintsCommunicate complex technical concepts to diverse stakeholdersDrive architectural decisions that align with enterprise standardsLead crossfunctional teams through complex transformationsKey Skills
APIs,Pegasystems,Spring,SOAP,.NET,Hybris,Solution Architecture,Service-Oriented Architecture,Adobe Experience Manager,J2EE,Java,Oracle
Employment Type : Full Time
Vacancy : 1
