What are the responsibilities and job description for the Sr. Technical Writer (Hybrid - Must be local to NY) position at Cleo Consulting?
Client : RANDSTAD / Con Edison
Job Id : 143480
Job Title : Sr. Technical Writer
Projected Start Date : 02-24-2025
Projected End Date : 02-27-2026
Location : New York, NY
Hybrid - Candidate must be local to NY
Job Description
We request candidates to provide writing samples with their application
We are seeking a skilled Technical Writer to join our IT department. The ideal candidate will be responsible for creating clear, concise, and user-friendly documentation to improve our communications with non-technical employees. This role involves writing how-to guides, instructional documents, announcements, email communications, and other types of content to ensure that employees have access to high-quality information about IT topics, enabling them to work more efficiently and effectively.
Responsibilities
Write and maintain how-to guides, FAQs, instructional documents, and email announcements.
Create and manage internal knowledge base articles and documentation.
Collaborate with IT and other departments to gather information and ensure accuracy of content.
Translate complex technical concepts into easy-to-understand language for non-technical audiences.
Ensure all documentation is clear, concise, and user-friendly.
Conduct reviews and updates of existing documentation to ensure it remains current and relevant.
Identify new opportunities to use documentation and communication to improve employee experiences.
Work with subject matter experts to ensure specialized topics are appropriately addressed.
Review and edit content developed by other team members to ensure consistency and quality.
Create and implement frameworks for how to approach organizational knowledge management and content creation.
Utilize content management systems to organize and publish documentation.
Qualifications
5-15 years of proven experience as a Technical Writer, preferably within an IT department or creating content for internal audiences.
Excellent writing, editing, and proofreading skills.
Ability to distill complex technical information into accessible language and communicate technical concepts to a non-technical audience.
Experience working on instructional or educational content.
Strong attention to detail and organizational skills.
Process-oriented, with experience creating or contributing to documentation and content processes.
Proficiency in using documentation tools and content management systems.
Strong understanding of technology and ability to learn technical concepts quickly.
Ability to work independently and collaboratively as part of a team.
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