What are the responsibilities and job description for the Desktop Support Technician I position at Clerk of Court and Comptroller’s Office?
**THIS IS A FULLY ONSITE POSITION**
GENERAL DESCRIPTION OF DUTIES
Responsible for providing technical support to users by troubleshooting computer hardware and software issues, responding to inquiries via phone, email, or chat, documenting customer interactions, running diagnostics, and escalating complex problems to higher levels of support, all while maintaining excellent customer service skills and a focus on timely resolution.
ESSENTIAL EXPECTATIONS OF PERFORMANCE
Vision – To be the most trustworthy, efficient and helpful Clerk’s office. We recognize that our dedication to excellence depends on creativity and innovation. We do not accept the status quo but instead strive for ways to improve processes and best practices. We value flexibility and the ability to adapt.
Service Excellence – Model behaviors that promote a peaceful, productive work environment. Demonstrate teamwork through eagerness to assist with difficult tasks. Be committed to customer satisfaction through timely, accurate communication. Listen attentively, solicit feedback and respect the opinions of others.
Engagement – Be motivated to contribute to the success of our organization. Exhibit positive commitment to actions that further our mission, vision and core values. Engagement is evident through productivity, dependability and showing initiative to seek out new responsibilities, act on opportunities and problem solving. Shows a sense of purpose in fulfilling day-to-day responsibilities.
Respectful / Ethical Conduct – Consistently serves the public and co-workers respectfully, promptly and competently with the highest sense of honesty and integrity, not compromising the truth. Treats fellow Clerks, customers, partners and suppliers with mutual respect and sensitivity, recognizing the importance of diversity. We respect all individuals and value their contributions.
Education and Training – Through personal and professional growth, we develop and maintain the essential knowledge and skills to perform our duties to the best of our abilities, keeping knowledge and skills up-to-date, and turning mistakes into learning opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Resolve technical problems with software applications and computer hardware
• Update and maintain computer and equipment inventory
• Assist in resolving issues on LAN, VoIP, and AV systems
• Assist in deployment of applications and end user PCs/Laptops and printers
• Assist members of the public via email/phone with court record access
• Strong customer service skills, able to empathize and professionally handle stressful situations with customers
• Provision/Clone PCs and hard drives for deployment
• Install printers via TCP/IP interface
• Resolve printer issues, wireless connection issues, UPS replacement, etc.
• Install computer peripherals – Mice/Keyboards/Speakers
• Other duties assigned by department
EDUCATION AND/OR EXPERIENCE
Education:
Candidate must possess a High School Diploma or GED equivalent.
Experience:
• Basic knowledge of TCP/IP
• Strong problem-solving skills
• Solid understanding of IT related troubleshooting techniques
• Intimate understanding of how computers and hardware work
• Must be adaptable to change
An equivalent combination of education, training and experience may be substituted at the Clerk’s discretion.
Licenses/Certificates:
A valid Florida Driver's License or Florida Identification is required for the hiring process.
Required Skills/Abilities:
• Enthusiastic about technology and willing to learn and stay on the cutting edge.
• Great customer service/support skills.
Physical Requirements:
• Ability to lift and carry up to 50 pounds of equipment short distances.
• Must be able to access and navigate each department at the organization’s facilities.
An Equal Opportunity Employer / ADA / Veteran's Preference
The Clay County Clerk of Court and Comptroller is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Clay County Clerk of Court will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Salary : $42,000 - $52,000
