What are the responsibilities and job description for the Customer Service Clerk - Civil Palm Beach Gardens position at Clerk of the Circuit Court & Comptroller, Palm Beach County?
Are you an upbeat and motivated individual with a positive attitude? Then, we want YOU to join our North County Clerk Family!
Our Palm Beach Gardens office is seeking a detail-oriented professional with a strong work ethic to join their team as a Customer Service Clerk at the front counter in the Civil department!
As a member of Customer Service, you will assist a wide range of customers coming into the courthouse seeking assistance in relation to civil matters, i.e. passports, marriage licenses and more! Among other duties, you will be tasked with accepting payments and answering customer inquiries via phone and email. This position will help you build a strong foundation to grow a successful career in our Civil area!
The Clerk of the Circuit Court & Comptroller is dedicated to assisting employees reach their professional goals through internal promotion and transfer opportunities. We appreciate your hard work and commitment to our office and look forward to seeing you grow your career!
This position is eligible for a one dollar per hour stipend which has already been added to the salary advertised. The one dollar per hour stipend will be awarded upon completion of the introductory period. The stipend will no longer apply should the employee transfer out of this position.
Why join our Clerk family? Because our Clerk family is our top priority! Total Compensation packages include:
- Generous paid time off and 17 paid holidays – yes you read that right!
- Superior health care plans with lower costs to you
- Retirement choices through the Florida Retirement System and deferred compensation plan
- Award-Winning Wellness Program that gives employees incentives, tools, social support, and strategies to adopt and maintain a healthy lifestyle
- Tuition Reimbursement
- Qualifying employer for Public Service Loan Forgiveness
At the Clerk of the Circuit Court & Comptroller’s Office you can:
- Work with a purpose
- Give back to the community
- Be part of a family
- Build your skills
- Pursue career advancement opportunities
- Reach your professional and personal goals
Examples of Essential Functions:
- Assists Court Specialist Lead and management team with quality control overall departmental efficiency and procedural development as needed.
- Assists with the training of new front counter employees.
- Assist with Vital Statistics Report and other Marriage License related reports.
- Screens indigency applications; determines whether to grant deny or refer to the Court.
- Processes new cases including multiple case types and transfers from other courts/venues; assigns case types; indexes parties and associating attorneys; handles specialized processes/procedures.
- Processes marriage licenses; generates and issues licenses; performs marriage ceremonies for all customers; cashiers related fees; records licenses into the Official Records.
- Become a Passport Acceptance Agent.
- Records documents into the Official Records.
- Issues and processes writs and other documents; cashiers related fees.
- screens paperwork for sufficiency.
- Issues certified copies.
- Assists customers in person and by phone.
Knowledge, Skills, and Abilities
Strong customer service orientation and interpersonal skills
Strong Communication Skills
Cashiering Skills
Problem Solving
Note: Vacancy postings may be cancelled at any time based on business needs. Applicants who have applied will be notified of cancellations. Applicants who have applied will be notified of cancellations. Applicants with a disability who require accommodation within the application/interview process should direct a request in advance to human resources at careers@mypalmbeachclerk.comor 561 355 4172.
The Clerk of the Circuit Court & Comptroller is an Equal Opportunity Employer and a Drug-Free Workplace. Depending on the position, candidates are subject to drug screening, a physical and a background check as a condition of employment. Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and that certain service members may be eligible to receive waivers for postsecondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Pursuant to Florida Statute 295, Section 09 (b) and (c), Veterans’ Preference promotion preference shall apply to a person who was a veteran when employed by the state or its political subdivision and who was recalled to extended active duty and shall apply only to a veteran's first promotion after reinstatement or reemployment, without exception. The Clerk of the Circuit Court & Comptroller’s Officevalues the service veterans and their family members have given to our country and that the Clerk’s office supports the hiring of returning service members and military spouses. To claim preference, an applicant must complete and upload both the Veterans’ Preference Claim Form and required documentation prior to the position’s posted closing date. Hiring decisions are based on qualified candidates’ non-numerical assessments and numerical assessments, which include interviews. If an applicant claiming veterans’ preference for a vacant position is not selected, they may file a complaint with the Florida Department of Veterans' Affairs (DVA), 11351 Ulmerton Road, Suite 311, Largo, FL 33708. If an applicant seeking veterans’ preference in employment in the state of Florida is not selected for the position and is so notified, they must file their complaint with the DVA within 60 calendar days from the date the applicant is notified.
Salary : $18
