What are the responsibilities and job description for the Circulation and Reference Support position at Clermont County Public Library?
We are currently seeking a highly motivated and customer-focused individual to join our team as a Library Assistant Specialist. This role plays a critical part in ensuring the smooth operation of our library branch, and we are looking for someone who can provide exceptional service to our patrons.
The successful candidate will be responsible for performing a variety of tasks, including assisting with circulation, answering research questions, and maintaining library collections. They will also be expected to develop a working knowledge of the library's materials and services, as well as trends in library services.
Main Responsibilities:
- Provides personalized support to library patrons at the circulation and reference desks.
- Operates the library's automated circulation system to process transactions and perform administrative tasks.
- Responds to patron inquiries, both in-person and over the phone, utilizing the library's collection and online resources.
- Develops a comprehensive understanding of the library's materials, services, and policies.
Essential Qualifications:
- High school diploma or equivalent required; 3 years of relevant experience desired.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.
- Effective communication and interpersonal skills, with the ability to build strong relationships with colleagues and patrons alike.
- Able to work independently and as part of a team, with a focus on delivering exceptional customer service.
