What are the responsibilities and job description for the Public Library Support Specialist position at Clermont County Public Library?
About the Role
We are seeking a dedicated and customer-focused individual to join our team as a Public Library Support Specialist.
This role focuses on delivering exceptional service to patrons of all ages, including assisting with circulation, answering questions, recommending materials, and providing technical support.
Key Responsibilities:
- Interacts directly with library users at the circulation and reference desks, providing timely and accurate assistance.
- Utilizes the library's automated circulation system to circulate materials and perform various administrative tasks.
- Responds to reference and reader's advisory questions in person and over the phone, demonstrating a strong knowledge of library resources and services.
- Maintains a working understanding of library collections, services, and trends in library services.
Requirements:
- A high school degree or equivalent, combined with three years of relevant experience.
- Proficiency in using technology, computers, and software applications is essential.
- The ability to work evenings and weekends is required.
- Excellent communication and interpersonal skills are necessary for success in this role.
- A successful background check is mandatory.
Benefits:
- OPERS state retirement plan.
- A generous vacation and sick leave policy.
- Tuition reimbursement opportunities.
- Twelve paid holidays per year.
Clermont County Public Library offers a supportive work environment, opportunities for professional growth, and the chance to contribute meaningfully to our mission of connecting people with resources, programs, and each other.
