What are the responsibilities and job description for the Dental Front Office Expert position at Clermont Family Dentistry?
500 Sign on BONUS
Under direct and indirect supervision, the Front Desk Coordinator will answer inquiries and obtain information for general public, patients, visitors, and other interested parties. This role will provide information to callers and perform routine clerical and administrative functions such as answering phone calls, scheduling and confirming appointments, organizing and maintaining electronic files, presenting cases, track and balance, credit transactions, and other basic financial support functions.
- Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
- Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.
- Learn to operate new office technologies as they are developed and implemented.
- Collect, sort, distribute, and prepare mail, messages and courier deliveries.
- Input data into computer.
- Provide information about the practice, such as location of offices, employees within the organization, or services provided.
- Transmit information or documents to patients using computer, mail or fax.
- Balance credit transactions and provide basic financial clerical support duties.
- Present cases to patients.
- Must always represent the practice in a professional, pleasant, and cooperative manner.
- Maintain regular attendance and adhere to assigned work schedule and office policies.
- Must be able to comfortably and efficiently handle multiple deadlines and task assignments.
- Must be able to work both independently and cooperatively in team settings.
- Other duties and tasks, as assigned periodically.
Benefits :
Healthcare setting : Dental office
Schedule : 8 hour shift, Monday to Friday, No weekends.
Education : High school or equivalent (Preferred)
Experience : Customer service : 1 year (Preferred)
Dental terminology : 1 year (Required)
Computer skills : 1 year (Preferred)