Patient Access Scheduler

POSITION SUMMARY: Schedules, confirms, and maintains patient diagnostic appointments and OP services. Performs screenings with patients for applicable exams. Notifies patients of procedure prep, direction and expected payment at time of arrival. Pre-registers accounts and updated demographics for all scheduled patients.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

PRINCIPAL JOB DUTIES AND RESPONSIBILITIES:

• Adhere to all policies of the organization, including (but not limited to) job description, dress code, certification/licensure requirements, mission statement, HIPAA, confidentiality standard and patient’s rights.
• Make a positive contribution to the organization’s culture and stay up to date with organization’s communications and directives.
• Must possess strong people skills to communicate effectively with patients, co-workers, Procedure Coordinator, and Service Line Director.
• Contact patient within 24 hours of receiving referral to schedule or notify of required authorization.
• Maintain contact with patient until the referral has been approved, insurance has been verified, authorization has been obtained and patient is ready to schedule.
• Schedule, confirms and maintains patient appointments in scheduling module within EMR.
• Demonstrate streamlined processes to maintain safety and quality through accurate patient identification, validates/updates Master Patient Index (MPI) according to departmental policy, protects personal health information, and accurately interprets physician orders, as evidenced by quality audits and reviews.
• Pre-register patient accounts in EMR prior to arrival.
• Scan documents to patient accounts.
• Enter detailed notes in patient accounts.
• Contact patients prior to appointment to confirm demographic information.
• Contact patients prior to appointment to confirm financial obligations.
• Work with patients and Financial Counselor to meet financial obligations.
• Contact patients prior to appointment to complete required screening forms.
• Contact patients prior to appointment to review exam prep.
• Notify providers of confirmed and canceled appointments.
• Coordinate daily schedules with ancillary departments.
• Check voice mail and e-mail daily and continuously throughout the day.
• Audit accounts daily.
• Maintain a clean, well-organized work area and adheres to infection control guidelines.
• Maintain a clean patient waiting area and adheres to infection control guidelines
• Assist patients entering and exiting the facility.
• Attend required department meetings.
• Attend required educational, compliance and safety program sessions.
• Complete required educational SWANK assignments.
• Other duties as assigned.

Note: The Patient Access Department provides patient care 24/7. To provide the highest quality care to our patients, individuals may be required to work beyond normal scheduled shifts and will be required to comply with Cleveland Area Hospital’s attendance policy. This includes holidays and inclement weather. Employees are expected to arrive at their position, in uniform, and using the hospital time system, be clocked in promptly at the beginning of their shift.

EQUIPMENT:

Computer and Printer

Copy Machine

Fax Machine

Telephone

EDUCATIONAL/SKILLS REQUIRED:

• High School diploma required
• Excellent customer service skills
• Excellent communication and organizational skills
• Working knowledge of computer based applications and strong PC/keyboard skills
• Must be detail oriented, able to organize paperwork and flow of patients through the registration/scheduling process while maintaining a professional image.
• Ability to multi-task

EXPERIENCE:

• 2 years of experience in hospital setting or medical office.
• 2 years of experience with scheduling in medical field, hospital, or physician office preferred but not required.
• Medical terminology preferred but not required.

RESPONSIBILITY FOR CONFIDENTIAL INFORMATION:

This position could have access to patient confidential records and must comply with HIPAA regulations as well as Compliance Policies.

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; sit for prolonged periods of time; walk; use hands to finger, handle or feel; and reach with hands and arms.

Must be able to push and pull using appropriate body mechanics techniques. Utilizes good hearing, vocal and visual skills. Occasionally requires bending and stretching. May be exposed to communicable diseases.

The above statements reflect the general details considered necessary to describe the principal function of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent to this position.