What are the responsibilities and job description for the Information Technology Support Supervisor position at Cleveland Brothers Equipment Co?
Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for an experienced PC Support Supervisor.
Position Summary :
The PC Support Team Supervisor is responsible for overseeing the daily operations of the local help desk team to ensure efficient and effective technical support for all end-users. This role involves managing team performance, providing technical guidance, and ensuring high levels of customer satisfaction.
Primary Responsibilities :
- Supervise and lead the local help desk team, ensuring that all members are meeting performance standards and providing excellent customer service.
- Monitor and manage help desk tickets, ensuring timely resolution of issues and proper documentation.
- Develop and implement help desk policies and procedures to improve efficiency and service quality.
- Report team status to Technology Support Manager on weekly basis.
- Provide technical support and guidance to team members, assisting with complex issues and escalations.
- Conduct regular performance evaluations and provide feedback to help desk staff.
- Coordinate with other IT departments to ensure seamless support and integration of services.
- Maintain up-to-date knowledge of industry trends and technologies to continuously improve help desk operations.
- Prepare and present reports on help desk performance and metrics to senior management.
Qualifications and requirements :
Why Join the Cleveland Brothers Team :
About Us : Founded in 1948, Cleveland Brothers Equipment Co., Inc., is the exclusive Cat® dealer of western and central Pennsylvania, northern West Virginia and western Maryland, providing new, used and rental equipment, parts and service.
Cleveland Brothers supplies a vast variety of solutions and products, including construction machinery, industrial diesel and gas engines and generators, air compressors and boosters, oil and gas machinery and much more, in addition to full truck service for all makes and models. With 29 locations, customers have access to all of the parts and equipment needed to get the job done, backed by industry-leading technicians and staff. For more information, please visit .
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Compensation
58,000 - $65,000 / year
Benefit Information
Competitive Compensation Market Leading Benefits Package : Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing
Salary : $58,000 - $65,000