What are the responsibilities and job description for the Shop Operations Manager position at Cleveland Brothers Equipment Co?
We are seeking a highly skilled Service Manager to join our team at Cleveland Brothers Equipment Co.
The ideal candidate will have:
- Proven experience in managing shop operations and improving service delivery.
- Excellent communication skills to collaborate with sales and customers.
- A customer-focused approach to drive sales growth and maintain relationships.
- Strong problem-solving skills to resolve complex issues and meet KPI targets.
- Effective leadership to manage service expenses and profitability.
- Attention to detail to ensure work-in-process management and safety protocols are followed.
- Ability to enforce Company policies and procedures.
- Coaching and mentoring skills to develop team members.
Required qualifications:
- 10 years diesel repair experience
- 2 years supervisory experience
- Class 7 Inspection license preferred
- Class A or B CDL preferred
