What are the responsibilities and job description for the Retail Manager (Pinecrest Store) position at Cleveland Cavaliers?
Cavaliers Holdings LLC is committed to delivering epic experiences for our fans, team members, community, and the world. Fueled by a diverse, equitable and inclusive culture, we strive to recruit individuals that will be enthusiastic and purposeful in carrying out our vision as Transformative Leaders in Sports and Entertainment. If you are ready to work in the fast-paced and high-energy setting of the Cavs, Monsters, Charge, Legion and Rocket Arena— then we want to talk to YOU!
JOB SUMMARY:
The Retail Manager for our 'Center Court' Pinecrest location is responsible for delivering exceptional leadership, training and fan shopping experience at 'Center Court, A Rock Entertainment Group Experience', which is our newest retail location opening in April.
This individual will manage the Retail Team Shop at Pinecrest in Orange, OH for all day-to-day operations, marketing activations and revenue results. This includes responsibility for planning, staffing, training, all operations, merchandising visuals, achieve sales plan goals and driving exceptional fan experience. This individual will partner with the Senior Retail Manager for new-hire training, hiring and team member (employee) development. This position plays a key leadership role in our first store location outside of Rocket Arena.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Business Management:
- Supervise and manage staffing for Center Court at Pinecrest (approx. 20-25 part time retail associates).
- Assist, review and support the Retail Senior Operations Manager with the execution of retail strategies, involving team development, fan experience, revenue, and operations.
- Develop sound operational and budget plans associated with managing retail merchandise strategies for Rocket Arena.
- Develop and execute sale plans, maintain an expense budget, payroll and detailed operational strategies to drive the retail business.
- Audit the day-to-day operations and overall operations initiatives.
- Continue to evaluate and update all Retail standard operating procedures to streamline operations in order to maximize sustainable results.
- Maintain ongoing communication with the Retail Operations and Buying Teams.
- Utilize all resources to ensure best practices and time management.
- Align with our company vision and procedures.
Fan Experience:
- Ensure staff training is consistently focused on the delivery of the fan experience.
- Manage the planning and execution of all day-to-day functions and special events.
- Utilize and analyze reports to gain knowledge of trends to maximize opportunities.
- Actively drive the on-going training and development of Retail Team Members.
- Develop superior selling, service, merchandising, leadership and operational skills throughout the Retail Team.
- Ensure compliance with all Human Resource standard operating procedures.
- Hold staff accountable for results: productivity, sales, operations, service and visuals.
- Provide consistent staff feedback including recognition, coaching/counseling as needed.
Merchandising Operations:
- Maximize opportunities for all Retail operations, day-to-day, games and events.
- Communicate merchandising feedback to all departments.
- Maximize efficiencies and accuracy that pertain to the movement of merchandise as it relates to receiving distributions, across all locations.
- Oversee and execute markdown, promotions and liquidation strategies within areas of responsibility.
- Support all POS functions through expertise in this area.
REQUIRED QUALIFICATIONS:
- MUST HAVE previous retail management experience, preferably 2 years overseeing a store and leading a retail team.
- Must have experience interviewing, hiring, training, and managing a retail team.
- Excellent customer service skills.
- Ability to spend up to 100% of work time standing or moving. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis.
- Ability to work independently and responsibly in a fast-paced environment.
- Detail oriented with strong organization and communication skills.
- Positive attitude and strong work ethic are a must.
- Ability to work flexible and/or extended hours based on business needs, including nights and weekends.
ADDITIONAL INFORMATION:
- Store hours will be 10:00am-8:00pm (Monday-Saturday) and 11:00am-6:00pm (Sunday).
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
