What are the responsibilities and job description for the Patient Services Representative position at Cleveland Children's Clinic?
Job Summary:
The Patient Services Representative at Cleveland Children's Clinic in Greenville, Mississippi is a full-time, individual contributor role in the healthcare industry. This position focuses on providing exceptional customer service and support to patients and their families at our clinic. The ideal candidate will have a passion for working with children and families, strong communication and organizational skills, and a commitment to delivering excellent care.
Compensation & Benefits:
We offer a competitive salary and benefits package for this position, including medical, dental, and vision insurance, paid time off, and retirement savings options.
Responsibilities:
- Greet and check-in patients and their families upon arrival at the clinic
- Collect and verify patient information, including insurance details and personal information
- Schedule and confirm appointments for patients using electronic systems
- Answer and redirect incoming phone calls to appropriate staff members
- Provide excellent customer service and address any patient inquiries or concerns
- Maintain patient records and ensure accurate and up-to-date information
- Process insurance claims and collect payments from patients
- Collaborate with medical staff to ensure timely and efficient patient flow
- Assist with administrative tasks such as filing, scanning, and data entry
- Adhere to all healthcare privacy and confidentiality regulations
Requirements:
- Associate's or bachelor's degree preferred
- Prior experience in customer service or healthcare setting preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Proficient in using electronic systems and Microsoft Office
- Ability to maintain composure and professionalism in stressful situations
EEOC Statement:
Cleveland Children's Clinic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. We are committed to creating a diverse and inclusive workplace for all employees.
