What are the responsibilities and job description for the Floor Staff position at Cleveland Cinemas Management Co. LLC?
Primary Responsibilities : Maintain high standards of customer service while following operational policies and procedures.While working at the concession stand a floor staff member sells and prepares concession items; handle cash and alternative payment methods; maintains cleanliness of the stand and stocks items as necessary.While working in the box office a floor staff member sells admission tickets; answer the telephone; handle cash and alternative payment methodsWhile working as a usher or door person a floor staff will tear tickets and direct customers to the proper auditorium; clean auditoriums between shows; take garbage to the dumpster / receptacle area; keep the lobby and restrooms clean; perform walk throughs to monitor presentation and customer behavior and perform opening and closing duties.Communicate in a timely manner all problems, questions, and concerns to the management team.Participate in the effective use of job checklists.Assist with special events / screenings or any trade or press screenings.Standard floor staff schedule is 15 - 39 hours per week, including weekends, evenings, and holidays.