What are the responsibilities and job description for the Health Unit Coordinator position at Cleveland Clinic Lerner Research Institute?
Responsibilities
- Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
- Responds to patient call lights in a manner that expedites appropriate follow through.
- Makes rounds on patients throughout their hospital stay.
- Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care.
- Assists with processing patient admissions, transfers and discharges.
- Provides concierge service to assist patients and families with way finding and directs them to available resources.
- Assembles and maintains patient medical records and other documents related to patient care.
- Assists with unit clerical functions.
- Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.
- Other duties as assigned.
- High School Diploma or GED required.
- College degree preferred.
- None required.
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
- Must be able to work in a stressful environment and take appropriate action.
- Minimum 1 year experience in a customer service-related role.
- Prior job experience with typing or computer training or equivalent coursework.
- Microsoft Office experience preferred
- Requires full range of motion, manual and finger dexterity and eye-hand coordination.
- Requires frequent data entry, standing and walking for extensive periods of time.
- Requires normal or corrected speech, hearing and vision.
- Requires some exposure to communicable disease or body fluids.
- Follows standard precautions using personal protective equipment as required.
