Patient Access Coordinator

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Access Coordinator, you will organize the activities and workflow of the Patient Access area. This role will allow you to create a foundation in healthcare and explore opportunities at Cleveland Clinic. Your fellow caregivers will encourage you in enhancing your customer service skills and finding your place within the organization.

A caregiver in this position works day/evening/night/weekend, from 7:00am—4:00pm or 8:00am—5:00pm.

A Caregiver Who Excels In This Role Will

• Organize and coordinate the activities and flow of work for the patient access area.
• Assign tasks and monitor performance of and assist in training patient service representative.
• Screen candidates, recommend hires, conduct performance appraisals and recommend corrective counseling.
• Develop, implement and oversee programs to improve appointment utilization such as, reminder, follow-up on no-show/cancellation program.
• Coordinate activities and resolve operational problems.
• Adjust employees, patients and physicians' schedules to respond to operational problems.
• Control and audit the reconciliation of day sheets including adjusting statistics in the computer data bank.
• Produce reports as needed.
  
  

Minimum Qualifications For The Ideal Future Caregiver Include

• High School Diploma or GED
• Two years of Cleveland Clinic outpatient scheduling experience or equivalent, including interacting with patients, physicians, and other departments on a problem resolution basis
• OR three years of external outpatient scheduling experience, including resolving patient scheduling and the coordination of the work of others
• OR Associate Degree and one year of experience
• OR Bachelor's Degree
  
  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements

• Requires frequent data entry, sitting, standing and walking. Normal or corrected vision, hearing and speech. Occasional lifting or pushing up to 25 pounds.
  
  

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.
  
  

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic’s benefits package, which includes among other benefits, healthcare/dental/vision and retirement.