Unit Clerk – Clinical Decision Unit

Join us at Cleveland Clinic Akron General Hospital where we have been providing world-class care to our community for over 100 years. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Akron General, we strive for patient-centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.

Under the supervision of the Nurse Manager or designee, the Unit Clerk provides a high level of customer service to patients, families, visitors and employees to promote and support the highest level of patient experience. You will perform administrative and clerical duties to ensure efficient operational flow in their assigned department.

A caregiver in this position works evenings from 3:00PM – 11:30PM.

A Caregiver Who Excels In This Role Will

• Perform administrative and clerical duties.
• Conduct an in-person greeting and welcome newly admitted and transferred patients to the unit.
• Communicate with and facilitate communication between patients, families, other departments and healthcare team members regarding patient care.
• Assist with processing patient admissions, transfers and discharges.
• Provide concierge service to assist patients and families with wayfinding and directing them to available resources.
• Assemble and maintain patient medical records and other documents related to patient care.
• Troubleshoot equipment.
• Respond to patient call lights.
• Keep nursing stations clean and organized.
• Complete mandatory education and training.
  
  

Minimum Qualifications For The Ideal Future Caregiver Include

• High school diploma or GED
• One year of experience in a customer service-related role
  
  

Preferred Qualifications For The Ideal Future Caregiver Include

• Microsoft Office experience
  
  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements

• Full range of motion, manual and finger dexterity and eye-hand coordination
• Frequent data entry, standing and walking for extensive periods of time
• Normal or corrected speech, hearing and vision
• Some exposure to communicable disease or body fluids
  
  

Personal Protective Equipment

• Follow Standard Precautions using personal protective equipment as required
  
  

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.