Access Optimization Analyst II

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Everyone at Cleveland Clinic is a caregiver. As part of our IT team, you’ll do more than explore and expand your discipline and skills — you’ll impact patients everywhere by delivering world-class care. Help our teams stay connected, up to date and equipped with the groundbreaking tools and technologies that are changing patients’ lives.

Remote in Ohio or Florida

A caregiver in this position works 7:00am – 5:00pm.

A caregiver who excels in this role will:

• Be responsible for guiding the change request process to the enterprise-wide Epic IT systems and coordinating efforts with others to ensure small to medium size requests are completed at the proper time with available resources while following accepted standards to provide the best possible access process.
• Assist in integrating new physician practices into front end Epic Systems.
• Manage Epic change management requests while maintaining the ongoing relationship between the Epic IT department and its direct application customer.
• Support physician practice integration into front-end Epic systems including discovery, design, implementation, and optimization.
• Consult and provide guidance for Epic workflows, scheduling templates, scheduling questionnaire and/or decision tree build adjustments.
• Build relationships internally with the Institute gatekeepers and management and externally with the Epic consulting team to ensure updates are applied and rolled out successfully.
• Lead change requests.
• Analyze all possible impacts that will result from the requested change.
• Verify Institute gatekeeper change approval.
• Validate requested changes in production.
• Verify accuracy of questionnaire flow after implemented change.
• Lead Epic testing and validation efforts.
• Conduct additional QA for appreciative inquiry.
  
  

Minimum qualifications for the ideal future caregiver include:

• Associate’s degree in information technology, computer science, health sciences, healthcare administration or a related field.
• Three years of Epic system experience in an outpatient setting (preferably in an academic medical center) or three years of experience supporting Epic applications including optimization.
• A high school diploma and seven years of related experience may substitute the associate’s degree requirement.
• Solid understanding of workflows in the ambulatory environment.
• Ability to lead, motivate, influence, probe, analyze, synthesize, and articulate complex subject matter so it can be easily understood.
• A high degree of self-motivation, versatility, and flexibility.
• Experience and comfort working at all levels of a health care organization.
• Strong analytical, presentation, and communication (both verbal and written) skills.
• Demonstrated leadership, team, organizational, and problem-solving skills.
  
  

Preferred qualifications for the ideal future caregiver include:

• Two years of experience as an Access Optimization Analyst I.
  
  

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.
  
  

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.
  
  

Pay Range

Minimum hourly: $30.41

Maximum hourly: $46.38

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.