What are the responsibilities and job description for the Appointment Center Patient Service Specialist II position at Cleveland Clinic?
Appointment Center Patient Service Specialist II
Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Appointment Center Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. Appointment Center Patient Service Specialists demonstrate exceptional customer service and interpersonal skills while assisting patients in scheduling appointments to receive care and services.
A caregiver in this position works 8:30am – 5:00pm.
A caregiver who excels in this role will:
Provide customer service to patients, caregivers and other callers in a closely monitored Call Center environment.
Schedule appointments, verify insurance data and coordinate clinic-wide resources.
Determine appointment type and urgency, schedule the appointment and communicate scheduling information, instructions and directions.
Capture and verify referrals, cancellation reasons, insurance coverage and physician data.
Process appointment scheduling requests.
Validate and capture insurance coverage and align correct insurance coverage with the type of service provided.
Monitor combined registration reports and AHIQA.
Identify patients in need of financial counseling to facilitate payment.
Resolve concerns and issues, review and confirm appointments, and resolve scheduling difficulties between patients and Cleveland Clinic providers.
Attend training and pass assessment testing for MI and PE.
Schedule institutes with less than a 2% error rate.
Minimum qualifications for the ideal future caregiver include:
High school diploma or GED.
Three years of high touch customer service experience OR three years of experience working with Cleveland Clinic EPIC OR completion of the Cleveland Clinic Epic Scheduling and Registration and Appointment Center Scheduling training OR a bachelor’s degree.
Ability to type 25 words per minute.
Computer literacy and comfortability with various technology platforms.
Proficiency in Microsoft Office and data entry.
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
- Typical physical demands include a high degree of dexterity to produce material on a PC; normal or corrected vision and hearing.
- Requires constant sitting and data entry with a headset.
- Requires occasional lifting or carrying of up to 25 pounds.
Personal Protective Equipment:
- Follows Standard Precautions using personal protective equipment as required.
Salary : $1,000 - $1,000,000
