What are the responsibilities and job description for the Image Center Coordinator position at Cleveland Clinic?
Join Cleveland Clinic’s Lou Ruvo Center for Brain Health and become a part of one of the most respected healthcare organizations in the world. The Lou Ruvo Center for Brain Health is a medical center dedicated solely to the pursuit of more effective treatments for brain diseases and to the provision of state-of-the-art care for patients affected by these diseases and their families. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career.
As an Image Center Coordinator, you will be responsible for managing patient demographics, registration, billing, appointment scheduling, check in/out at the desk, visit preparation, patient and record tracking, and cash collection.
The ideal future caregiver is someone who:
Is knowledgeable about insurance.
Has experience working with Microsoft Excel.
Has exceptional customer service skills.
Embodies Cleveland Clinic’s values.
By taking this opportunity, you will join a united team that always steps in where needed to assist patients. This team has created a healthy, hardworking environment and encourages all caregivers to be leaders and bring new ideas to the table that will streamline processes.
At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.
Responsibilities:
- Manages master patient index integrity (demographics), patient insurance and billing information function (registration and billing) and appointment scheduling and departure functions (check in check out at desk).
- Performs point of service activities (visit prep, pt. tracking, record tracking, cash collection for screening exams).
- Performs utilization review functions for Regional radiology imaging site with an emphasis on performing medical necessity review and outpatient pre-certification.
- Functions as liaison with third-party payers and CCF Staff/ CCHS Staff/ and private practice physicians and surgeons.
- Functions as a resource for department coworkers and Radiology Customer Service Center coworkers.
- Other duties as assigned.
Education:
- Associate's Degree is preferred.
Certifications:
- None required.
Complexity of Work:
- Knowledge and skills related to utilization review and outpatient precertification and referral management.
- Working knowledge of computerized appointment scheduling system, patient billing, insurance processing or related office functions.
- General knowledge of third-party payer procedures.
- Knowledge of medical terminology and/or CPT/ICD-CM coding preferred.
- Ability to perform PC functions.
- Excellent communication and organizational skills are essential.
- Must possess the ability to multi-task.
Work Experience:
- Minimum two years of experience in a medical office setting. Experience should include patient registration, patient billing, insurance processing, appointment scheduling in a radiology setting and experience with information systems.
- One-year utilization review and pre-certification experience preferred.
- An Associate's Degree may substitute for some of the experience requirements.
Physical Requirements:
- Ability to perform work in a stationary position for extended periods
- Ability to operate a computer and other office equipment
- Ability to communicate and exchange accurate information
- In some locations, ability to move up to 20 pounds
Personal Protective Equipment:
- Follows standard precautions using personal protective equipment as required.
Pay Range
Minimum hourly: $16.47
Maximum hourly: $23.61
The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.
Salary : $1,000 - $1,000,000
