Intake Assessment Counselor

Responsibilities:

• Completes comprehensive mental status, psychosocial, risk, and chemical use assessments. Identifies patient crisis needs. Participates in on-going assessment and care plan recommendations for patients with extended time awaiting dispositions.
• Provides crisis intervention services using a therapeutic intervention, which is based on patient centered outcomes, and standards of care, that are based on current research and evidence based practice.
• Supplies information to the medical team for consideration of a differential diagnosis.
• Pursues on-going education in behavioral health topics.
• Recognizes significant changes in patient condition and responds appropriately.
• Navigates insurance verification and pre-certification processes for behavioral health carve-outs.
• Provides psycho-education to family and significant others of patients, as well as other co-working caregivers about behavioral health, de-escalation, and/or other related topics to assist in the patient’s current plan of care.
• Involves the patient/family (or designee) and other current providers in developing a plan of care individualized to patient cultural, religious, and educational needs.
• Collaborates with multidisciplinary team in the formulation of an individualized plan of care. Develops appropriate patient goals for identified problems.
• Serves as a patient advocate.
• Process referred cases to appropriate disposition; which may include inpatient placement or assistance with community wrap around services for a successful discharge plan.
• Acts with integrity in placing charge capture for crisis intervention services provided and documenting all requirements for such services provided.
• Communicates information regarding patient plan of care, current outcomes, and acuity at end of shift report.
• Performs routine administrative office functions, as needed to facilitate case work processes.
• Assists in orientation of new Behavioral Health Intake team staff or other hospital personnel.
• Incorporates the use of informatics tools, principals, theories, and practices in the safe and effective delivery of care.
• Works effectively to create and maintain a positive work environment.
• Incorporates patient safety goals in daily practice.
• Completes all documentation and records related to patient care.
• Other duties as assigned.

Education:

• BA, BS, MA, or MS in a healthcare profession, MEd, or an RN
• MA, MS, or MEd

Languages:

• Language required  - English
• Language preferred – any secondary language skills

Certifications:

• Certification required - Licensed Social Worker [LSW] or Licensed Professional Counselor [LPC], or Licensed Chemical Dependency Counselor III [LCDC-III] or Registered Nurse [RN]
• Certifications preferred - Licensed Independent Social Worker [LISW], Licensed Independent Social Worker with Supervisory Designation [LISW-S], Licensed Professional Clinical Counselor [LPCC], Licensed Professional Clinical Counselor with Supervisory Designation [LPCC-S]

Complexity of Work:

• Ability to multi-task and to assess and prioritize work
• Critical thinking
• Decisive judgement
• Competency of patient populations [child/adolescent, adult, geriatric], diversity, social determinants of health, community resources, Ohio Revised Code, DSM/ICD, mental illness, chemical use/abuse, basic medical clearance, healthcare law, other competencies as assigned
• Ability to work in stressful environments and, at times, volatile situations with professionalism
• Ability to work independently and as part of a group and interdisciplinary team with a collaborative mindset
• Self-regulation and ability to de-escalate others
• Ability to communicate across various comprehension levels; young child to technical professional
• Strong attention to detail in work process and documentation
• Possession of resources for all communities and counties served by Cleveland Clinic facilities
• Ability to work in a fast paced environment
• Quality improvement mindset

Work Experience:

• Experience required -  Two years work experience
• Will consider two years of internship in a clinical setting to meet work requirement

Physical Requirements:

• Requires Corrected hearing and vision to normal range
• Some positions may be more sedentary work
• Some positions may be more light work
• Require full range of motion, eye-hand coordination
• Require standing or walking for extensive periods of time
• Require some exposure to communicable disease or bodily fluids

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required