What are the responsibilities and job description for the Office Coordinator Clerical - Cancer Center position at Cleveland Clinic?
Office Coordinator Clerical
Join Cleveland Clinic’s Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This downtown Stuart hospital provides top-quality patient care to the communities in and around Martin County on the beautiful Indian River. The caregivers at Martin North Hospital have made it not only an excellent medical facility, but also a home away from home.
Exceptional care is a team effort — both at the bedside and in the office. Even if you have never considered healthcare as a next step, you will find there are many paths to creating a career centered on what matters most to you. There are opportunities to grow and evolve within your role — and even explore new career areas beyond it.
A caregiver in this position works 8:00am—5:00pm.
A caregiver who excels in this role will:
Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties.
Support clinic operations by direct involvement with the physician(s) and nurse(s).
Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
Take and relay phone messages for the respective area in a clear and concise manner in accordance to CCF policy.
Assist with calendar, meeting, and travel arrangements as requested and ensure proper forms are completed.
Ensure all patients are rescheduled relating to physician out days in a timely manner.
Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
Verify and update patient demographics and insurance information.
Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.
Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
Input reasons for all visits on all appointments.
Maintains complete and up-to-date documentation and files, including product and service quotes.
Minimum qualifications for the ideal future caregiver include:
High school diploma or GED.
Two years of clerical, customer service or other relevant experience.
Knowledge of medical terminology gained through experience or formal course work.
Basic math skills, such as addition, subtraction, multiplication, division and percentages.
Strong computer skills and working knowledge of Microsoft applications.
Typing competency with the ability to format, spell, punctuate, edit and proofread.
Preferred qualifications for the ideal future caregiver include:
Medical office or insurance experience.
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Ability to perform work in a stationary position for extended periods
Ability to operate a computer and other office equipment
Ability to travel throughout the hospital system
Ability to communicate and exchange accurate information
In some locations, ability to move up to 10 pounds
Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment as required for procedures.
Salary : $1,000 - $1,000,000
