What are the responsibilities and job description for the Office Coordinator position at Cleveland Clinic?
Join our team at Cleveland Clinic Indian River Hospital, and experience world-class healthcare at its best. Located in sunny Florida’s Treasure Coast, Indian River Hospital is committed to providing optimal family-centric and community-focused support. Here, you will be part of a collaborative, compassionate, and innovative team and build a rewarding career with one of the most respected healthcare organizations in the world.
As an Office Coordinator, you will help support clinic operations by collaborating with physicians, nurses and other caregivers. You will assist with making appointments, handling Outlook calendars, coordinating physician-patient contact and organizing contracts. This unit requires someone who prioritizes patient admissions, ensuring everyone receives timely attention, communication and support. You will join a family of caregivers who are bubbly, welcoming and prepared to offer unparalleled customer service.
A caregiver in this position works days, 7:30AM - 4:30PM.
A caregiver who excels in this role will:
Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and / or surgical procedures, obtain referral / authorizations, maintain physician calendar and other administrative duties.
Support clinic operations by direct involvement with the physician(s) and nurse(s).
Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patients and / or other medical departments.
Take and relay phone messages for the respective area in a clear and concise manner in accordance with CCF policy.
Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
Ensure all patients are rescheduled relating to physician out days in a timely manner.
Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.
Verify and update patient demographics and insurance information.
Identify whether patients need a referral and / or authorization and obtain referral and / or authorization when necessary.
Obtain proper information such as PCP, referring physician, CPT / DX codes prior to entering request into referral module.
Input reasons for all visits on all appointments.
Maintain complete and up-to-date documentation and files, including product and service quotes.
Minimum qualifications for the ideal future caregiver include:
High School Diploma or GED
Two years of clerical, customer service or other relevant experience
Knowledge of medical terminology gained through experience or formal course work
Basic math skills, such as addition, subtraction, multiplication, division and percentages
Strong computer skills and working knowledge of Microsoft applications Typing competency with the ability to format, spell, punctuate, edit and proofread
Preferred qualifications for the ideal future caregiver include:
Medical office or insurance experience
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Ability to perform work in a stationary position for extended periods
Ability to operate a computer and other office equipment
Ability to travel throughout the hospital system
Ability to communicate and exchange accurate information
In some locations, ability to move up to 10 pounds
Personal Protective Equipment:
Follows Standard Precautions using personal protective equipment as required for procedures.
Salary : $1,000 - $1,000,000
