Patient Access Representative - Emergency Department (ED)

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.  

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Access Representative in the Emergency Department, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from registration and information gathering to payment collection and insurance verification. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.      

A caregiver in this position works evenings from 10:30AM - 7:30PM, with on-call and every third weekend requirements.

A caregiver who excels in this role will:  

• Perform registration and obtain information about demographics, insurance, medical and financial.  
• Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.  
• Function as a Super User and act as a resource for training of new caregivers.  
• Provide registration and cash collection access in Epic.  

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Basic PC software application knowledge and ability to use multiple data systems

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Ability to communicate and exchange accurate information
• Working in a stationary position for extended periods
• Working with physical records or operate a computer or other office equipment
• In some locations, traveling throughout the hospital system
• In some locations, ability to move up to 25 pounds

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required