What are the responsibilities and job description for the Patient Access Representative position at Cleveland Clinic?
Join Cleveland Clinic Akron General's Stow Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergency care and specialty services along with Lifestyles, a medically based fitness program and facility.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will pre-register and greet patients, verify information and collect copays for diagnostic services and pre-register patients for outpatient services.
A caregiver in this position works 11:00pm – 7:00am.
A caregiver who excels in this role will:
Physical Requirements:
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will pre-register and greet patients, verify information and collect copays for diagnostic services and pre-register patients for outpatient services.
A caregiver in this position works 11:00pm – 7:00am.
A caregiver who excels in this role will:
- Register, schedule and pre-register patients for inpatient, emergency and outpatient tests and procedures.
- Educate patients regarding their benefit levels, review eligibility, prepare estimates, advise patients of out-of-pocket expenses, collect payments, apply payments and maintain security of payments.
- Complete accurate face-to-face and phone interviews to obtain demographic, insurance, medical and financial information.
- Schedule services and provide the physician’s office and/or patient with accurate date and time information, room availability, physician availability, typical time needed to complete the procedure and/or procedures that conflict with each other.
- Complete questionnaires to assist departments with preparing for patients.
- Utilize the screening tool for self-pay patients to determine any possible payer source.
- Refer patients to financial counselors.
- Advise patients of and generate Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR).
- Obtain, scan and index physician orders.
- Cross train to staff all patient access areas.
- High school diploma or GED.
- One year of customer service work experience OR higher education and training.
- Proficiency in data entry.
- Knowledge of medical terminology.
- Competency with computer software, practice management systems and windows applications.
- One year of hospital, clerical or billing work experience.
Physical Requirements:
- Ability to communicate and exchange accurate information.
- Ability to perform work in a stationary position for extended periods.
- Ability to work with physical records or operate a computer or other office equipment.
- In some locations, ability to travel throughout the hospital system.
- In some locations ability to move up to 25 lbs.
- Follows standard precautions using personal protective equipment as required
