What are the responsibilities and job description for the Patient Service Specialist position at Cleveland Clinic?
Join the Cleveland Clinic Mentor Hospital team and experience world-class care at its best. This state-of-the-art facility offers Lake County residents enhanced access to Cleveland Clinic, one of the nation’s top healthcare systems. With four operating rooms, 34 inpatient care rooms and a helipad, we are making access to high-quality care close to home easier than ever for our Lake County patients. Here, you can become part of Mentor’s supportive environment where everyone excels and is valued for what they bring to the team.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Service Specialists deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. The Patient Service Specialist role is a great steppingstone to other careers within customer service and other departments with Cleveland Clinic.
A caregiver in this position works day shift between the hours of 6:45AM-3:15PM, 7:00am—4:00pm or 9:00am—5:30pm. Additionally, a caregiver in this role will work a monthly rotating weekend schedule.
A caregiver who excels in this role will:
Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.
Investigate, triage and resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Minimum qualifications for the ideal future caregiver include:
High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR an associate’s degree and one year of experience OR a bachelor’s degree
Preferred qualifications for the ideal future caregiver include:
Knowledge of medical terminology
Strong customer service background
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Dexterity sufficient to operate a PC and other office equipment.
Requires extended periods of standing, walking or sitting.
Good visual acuity through normal or corrected vision.
Must be able to navigate various locations and function in a fast-paced, hectic environment.
Ability to lift and transport up to 25 pounds.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.
Salary : $1,000 - $1,000,000
