Patient Service Specialist

Cleveland Clinic Community Care offers high-quality, patient-centered Primary Care and Internal Medicine services to communities in Ohio, Florida, Nevada and beyond. From newborns to older adults, our dedicated care teams focus on ensuring wellness, effective treatment and chronic system management. When you join Cleveland Clinic, you become part of an organization transforming the healthcare field every day. Come build a rewarding career alongside a supportive, passionate and welcoming family of caregivers at one of our many Family Health Centers. 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist at Amherst Family Health Center, you will ensure every patient and visitor has an exceptional experience throughout the entire registration, intake and scheduling process. On occasion, you may be requested to float to nearby locations, offering an opportunity to work in a variety of healthcare settings. This role is a great steppingstone to other careers within customer service and departments at Cleveland Clinic.    

A caregiver in this position works varying 8-hour shifts. Shift times vary between 6:30AM-8:00PM, based on needs.

A caregiver who excels in this role will:  

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.  
• Investigate, triage and resolve patient issues using the established HEART model.  
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.  
• Enter and maintain confidential patient information.  
• Recruit, enroll and educate patients on MyChart and Appointment Pass.  

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate’s Degree and one year of experience OR Bachelor’s Degree 

Preferred qualifications for the ideal future caregiver include:  

• Knowledge of medical terminology 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

Physical Requirements:

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast-paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.