Senior Continuous Improvement Advisor (OH)

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

As the Senior Continuous Improvement (CI) Advisor, you will lead CI program development and implementation for assigned area. You will demonstrate team collaboration and balance multiple expectations across CCHS functions while improving standards and advancing CI tools. You will be promoting training and development of continuous improvement team members and collaborating with other CI Program Directors to build standards to span all CI teams. In this role, you will apply the Cleveland Clinic Improvement Model (CCIM) building and advancing capabilities of caregivers and apply CCIM coaching to other CI caregivers.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

A caregiver who excels in this role will be able to:

• Ability to lead multiple project teams and influence large initiatives leveraging advanced continuous improvement and project management tools to support the execution of Continuous Improvement within assigned area.

• Teach, coach, and mentor CI Caregivers and leadership down to frontline caregivers in the assigned area on continuous improvement best practices.

• Build capability in analyzing and measuring the effectiveness of existing processes to develop sustainable, repeatable, and quantifiable process improvements in large-sized areas.  Provide direction, oversight, leadership, and guidance to less experienced CI specialists.

• Research best practices within and outside the organization and apply learnings to development of CI tools and standards.

• Ability to manage and run a portfolio of work that spans a variety of work efforts from themselves and other CI team members.

• Ability to clearly track and articulate the impact of portfolio and establish governance systems to sustain the impact.

• Regularly advises on the collection and analyzation of process data to initiate, develop, and recommend practices and procedures that focus on enhanced safety, increased productivity, and reduced cost.

• Coach others to improve and shape communication (written/verbal/listening), situational awareness and non-verbal cues.

• Identifies the relevant need for the organization, develops and executes a plan to address this need while applying the Continuous Improvement model.

• Assists larger CI team in navigating organizational politics/climate.

• Coach other CI team members to utilize customer orientation and ability to clearly match support tools and services to the needs of stakeholders.

• Develops and deploys new CI tools, standards, and training to continue to develop our CI Team Partnering with operational leaders to drive decision making for the success of the business.

• Other duties as assigned.

Minimum qualifications for the ideal caregiver are:

• Bachelor's Degree required.

• Master's Degree required.

• In lieu of master’s degree, 8 years of process improvement experience or a Lean Certification may suffice.

• Ten (10) years business or healthcare experience with at least seven (7) years’ experience with leading process improvement transformation and project management.

• Six (6) or more years of demonstrated ability to direct teams comprised of high functioning individual contributors.

• Experience in transformation/change agent role within an organization engaged in a Lean transformation preferred.

• Strong communication skills and ability to collaborate with all organizational levels, including executives, local area leaders, frontline caregivers, and CI Caregivers

• Health care experience preferred.

• Demonstrated ability to teach/coach/influence/ advise leadership at all levels regarding continuous improvement principles and practices and role of leader in a continuous improvement organization, in a complex, fast-paced, matrixed organization.

Certifications:

• Project Management Professional (PMP) or Lean Certification preferred.

Complexity of Work:

• Demonstrate knowledge of quality tools, lean foundation elements, and change management.

• Lead data analysis sessions and speak about the drive/watch metric dashboard without assistance. Can build graphs and charts from raw data and interpret them meaningfully.

• Able to navigate and operate in the organization at all levels to achieve results using industry knowledge.

• Can help coach others to improve and shape communication (written/verbal/presentation/listening) in several engagement-specific environments.  Can coach others on situational awareness and non-verbal cues.

• Can effectively coach and train teams as well as other CI caregivers around influencing others and change management concepts.

• Understands the core concepts of Lean and can utilize them to achieve dramatic results (using tools like process mapping, visual management, standard work, demand analysis, basic statistics, observation methods, VSM, Material pull, project management, control plans, FMEA, productivity management, kaizen, flow diagrams, spaghetti diagrams, fishbone diagram, cause & effect, brainstorming, 5 Whys, root cause corrective action, Pareto principle, histograms).

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $48.99

Maximum hourly: $74.71

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.