What are the responsibilities and job description for the Surgery/Special Unit Coordinator - Cancer Institute position at Cleveland Clinic?
Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Scheduling Coordinator, you will be responsible for all ambulatory scheduled and unscheduled surgeries, procedures admissions and/or appointments at the Taussig Cancer Institute. This role is essential to maintaining the organization of the unit, allowing caregivers to continue providing exceptional care.
A caregiver in this position works days from 8:00AM - 5:00PM.
A caregiver who excels in this role will:
- Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
- Validate patient physician information and ensures accurate collection.
- Identify patients in need of financial counseling to ensure appropriate payment of services.
- Triage appointments, based on diagnosis, patient preference and physician specialty.
- Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
- Perform scheduling both intra- and inter-departmentally as requested by physician orders.
- Receive orders and processes as indicated by provider and schedules according to protocol.
- Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
- Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
- Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
- Communicate with patients and their families to provide detailed instructions, directions and resources available.
Minimum qualifications for the ideal future caregiver include:
- High School Diploma or GED
- Two years of related experience in medical terminology, including patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience
- Proficient in personal computers (PC) and general knowledge of PC-based systems and software
- Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
- Knowledge of Microsoft Word and Excel applications
Preferred qualifications for the ideal future caregiver include:
- In-depth knowledge of medical terminology and/or CPT/ICD coding
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
- Frequent standing, walking and sitting for extended periods of time
- Lifting and carrying objects up to 25 pounds
- Manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital
- Normal or corrected vision
Personal Protective Equipment:
- Follow standard precautions using personal protective equipment as required
Salary : $1,000 - $1,000,000
