Surgery/Special Unit Coordinator - Cardiac Cath Lab

Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice.  On our team, you will provide stellar care at one of the top healthcare organizations in the nation. 

Living with coronary artery disease (CAD) can be overwhelming. Cleveland Clinic’s expert doctors and surgeons provide comprehensive treatment for patients managing symptoms, with outcomes among the best in the world. As Coordinator, you will be responsible for ensuring patients have access to necessary care. You will focus efforts on scheduling procedures and appointments in a timely, efficient manner. Here, you will experience a welcoming and supportive environment that encourages professional and personal development at Cleveland Clinic. 

A caregiver in this position works from 8:00AM – 4:30PM. 

A caregiver who excels in this role will:  

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data. 
• Validate patient physician information and ensures accurate collection. 
• Identify patients in need of financial counseling to ensure appropriate payment of services. 
• Triage appointments, based on diagnosis, patient preferences, and physician specialty. 
• Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians. 
• Perform scheduling both intra- and inter-departmentally as requested by physician orders. 
• Receive orders and processes as indicated by provider and schedules according to protocol. 
• Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.). 
• Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations. 
• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity. 
• Communicate with patients and their families to provide detailed instructions, directions, and resources available. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED 
• Two years of related experience in an area that provides broad knowledge of medical terminology, including patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience 
• Proficiency in Personal Computers (PC) and general knowledge of PC-based systems and software, Microsoft Word and Excel applications 

Preferred qualifications for the ideal future caregiver include:  

• In-depth knowledge of medical terminology and/or CPT/ICD coding 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Frequent standing, walking and sitting for extended periods of time
• Lifting and carrying up to 25 pounds
• Manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital
• Normal or corrected vision

Personal Protective Equipment:

• Follow standard precautions using personal protective equipment as required