What are the responsibilities and job description for the Patient Service Representative position at CLEVELAND EYE CLINIC?
As a Patient Services Representative you will handle inbound calls and provide thorough, efficient, and accurate account updates on for each call made or received and update records information about status of customer and status of contact effort. The Patient Services Representative assists with appointment scheduling activities for all practice centers.
What you will be doing
Accurate computer input of patient demographics.
Procure appropriate referrals and type referral follow-up letters when necessary.
Assure daily schedules and medical records are reviewed.
Schedule patient appointments when needed.
Filing and distribution of patient medical records.
Completion of data spreadsheets in timeframe specified by organizational processes.
Answering and managing of multi-line phone system.
Processing of faxes daily
Verification of medical benefits for surgery and injections.
Discuss benefits and costs of non-covered benefits with patients
Complete consent and other necessary forms for surgery
Forward packet of surgical paperwork to appropriate surgical facility/hospital
Inform patient of any pre-admission testing as needed.
Perform any other duties assigned to accomplish the task at
Required
- High school diploma or GED
- Strong verbal and written communication skills
Desired
- Telephone operator or high call volume experience
What you will receive
- Competitive wages
- Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
- Generous paid time off (PTO) program
- Seven (7) company paid holidays
- 401(k) retirement plan with company match
- An organization focused on People, Passion, Purpose and Progress
- Inspirational culture
Job Type: Full-time
Medical Specialty:
- Ophthalmology
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
