Ballpark Runner Staff

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

The Guardians are looking for service-minded teammates, who are committed to working together to help us create amazing memories for fans, each other, and all visitors to Progressive Field. 

PRIMARY PURPOSE: Provide support services to the Coordinator of Ballpark Services on both game day and non-game day events by contributing to the setup and execution of all events hosted by the Cleveland Guardians.

RESPONSIBILITIES & DUTIES:

Gameday Responsibilities:

• Support and participate in all activities related to the Cleveland Guardians and associated stakeholders
• Actively engage and listen to all guests and professionally answer any questions or concerns in a timely manner
• Respond to all support requests per Management 
• Contribute to pre-game preparations for pedestrian gates, ensuring a smooth ballpark opening
• Coordinate the placement of all gate promos for distribution
• Facilitate fireworks preparation as it relates to signage and crowd control

• Supply all set-up & teardown needs for outside vendors & gameday activations

• Provide support to both clubhouses with load-out procedures at the end of the home series

• Assist with the set-up and implementation of events, corporate meetings, and promotions hosted by the Cleveland Guardians
• Set and execute Kids Run the Base program
• Hear, comprehend, and disseminate instructions and vital information, especially in the event of emergencies
• Monitor all public areas of the ballpark, promptly reporting any issues requiring medical, security, custodial, or maintenance attention as outlined in the handbook
• Document all unusual or unique occurrences on an observation card and report to a Supervisor in a timely manner 

Non- Gameday Responsibilities:

• Assist with the set-up and implementation of all Cleveland Guardians-hosted events, corporate meetings, and promotions
• Organize, inventory, and maintain all assets and materials of the Ballpark Services storage in conjunction with the Ballpark Support Staff.
• Facilitate all special events as needed by the organization

ROLE REQUIREMENTS:

• Tow-motor certification preferred
• Prior customer service experience preferred
• Trustworthy, and dependable, and ability to analyze situations to problem solve
• Ability to work independently or as part of team
• Provide general labor support as needed
• Ability to complete pre-season, in-season (daily), and post season suite and ballpark seat checks
• Ability to learn and operate basic computer operating programs (e.g., 24/7 Software, Microsoft Outlook, Internet Explorer, ABI, Ultipro)
• Must be at least 16 years old

DEPARTMENT REQUIREMENTS:

• Familiarize yourself with and comprehend the relevant policies and procedures of the Ballpark Services department and the Cleveland Guardians Organization
• Develop a clear understanding of various departments within the organization and the specific responsibilities of staff members in the department
• Effectively monitor and implement policies and procedures, maintaining a professional and friendly demeanor when interacting with guests
• Gain comprehensive knowledge of all areas within the ballpark to provide accurate directions and assistance to guests
• Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirement

AVAILABILITY REQUIREMENTS:

• Ability to work entire assigned shift, this includes but not limited to pre-events, post events, and rain delays
• Attend all required trainings and daily briefings
• Available to work 40 out of 81 home games during the months of April through October
• Typical Work Hours (subject to change depending on game/gate time):
  • Night Games:  3:00PM Report Time
  • Day Games:  8:00AM Report Time
  • Break times are determined by your Supervisor

ORGANIZATIONAL REQUIREMENTS:

• Reads, speaks, comprehends, and communicates English effectively in all communications. 
• Represents the Cleveland Guardians in a positive fashion to all business partners and the general public. 
• Ability to develop and maintain successful working relationships with members of the Front Office. 
• Ability to act according to the organizational values and service excellence at all times. 
• Ability to work with diverse populations and have a demonstrated commitment to social justice. 
• Ability to walk, sit or stand for an entire shift. 
• Ability to work extended days and hours, including holidays and weekends. 
• Ability to move throughout all areas and levels of the Ballpark. 
• Ability to work in a diverse and changing environment. 
• Occasional physical activity such as lifting and carrying items in excess of 40 lbs.

At the Cleveland Guardians, we are all about creating an inclusive environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here. 

We also know that people from historically underserved groups—like women and people of color—sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We’re looking for the best person for the job, and we know that you might bring skills and experiences that aren’t exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you don’t meet every single qualification.