Coordinator, IPTV (Internet Protocol Television)

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

PRIMARY PURPOSE: Play a pivotal role in coordinating and managing the IPTV (Internet Protocol Television) solution and day-to-day operations at Progressive Field supporting an elevated and compelling fan experience at the ballpark. Collaborate across internal departments to deliver dynamic, relevant, and timely content throughout the venue’s screens. Ensure that all digital displays throughout Progressive field – spanning the main concourse, premium club spaces, and suite levels– adhere to brand standards, honor partnership agreements, and align with stakeholder approvals. Provide additional support to teammates in updating content for both business and baseball operations, maintaining a cohesive IPTV strategy that enhances the fan experience and propels the organization’s goals forward.

RESPONSIBILITIES & DUTIES:

Internet Protocol Television (IPTV), Technical Coordination, & Quality Control

• Oversee content coordination across a range of internal stakeholders to meet business objectives effectively.
• Schedule and manage gameday content through the IPTV content management system at Progressive Field.
• Align content delivery with organizational goals, leveraging ROI metrics to measure success.
• Coordinate the acquisition, licensing, and renewal of content from various sources, including studios, networks, internal content producers, as well as Major League Baseball.
• Maintain an organized and up-to-date content library, including metadata, descriptions, and tags.
• Work closely with content creators, vendors, and partners to source and manage content.
• Collaborate with corporate partnerships, marketing, social media, and PR teams to deliver content and drive fan engagement through IPTV.
• Communicate programming schedules and updates to relevant stakeholders to maintain alignment.
• Ensure content is properly encoded, formatted, uploaded, and scheduled to the IPTV platform.
• Manage the distribution of live and on-demand content.
• Coordinate with IT, audiovisual, and technical teams to ensure the IPTV infrastructure supports content delivery and viewer experience.
• Monitor and review IPTV content to ensure it meets quality standards and adheres to creative and brand guidelines specifications.
• Troubleshoot and resolve any issues related to content playback, such as audio/video sync problems or streaming quality issues.
• Ensure compliance with copyright laws, licensing agreements, and industry regulations.
• Support and contribute to the Digital Experience department’s broader goals and vision.
• Other duties as assigned.

User Experience Enhancement

• Optimize the IPTV interface and experience by organizing content into user-friendly categories, playlists, and recommendations.
• Gather and analyze user feedback to continuously improve the IPTV service and viewer satisfaction.
• Implement features and functionalities that enhance content discovery and engagement.
• Use data analytics to inform content strategy, scheduling, and promotional strategies.

Event Coordination

• Plan and coordinate the streaming of live events, ensuring smooth execution and high-quality transmission.
• Collaborate with event organizers and content providers to ensure a seamless viewing experience.

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor’s Degree in Marketing, IT, Digital Media, or a related field.
• 1-3 years of professional experience with digital product management, project management, or relevant experience.

JOB SKILLS & REQUIREMENTS:

• Skilled at managing and maintaining extensive volumes of files, content, and data with precision, ensuring accuracy and easy accessibility.
• Collaborative attitude and adept at fostering relationships with key teammates across departments and outside the organization.
• Growth mindset that supports forward-thinking to drive the evolution of IPTV capabilities.
• Demonstrated ability to learn and navigate new technical platforms, ensuring smooth integration and utilization.
• Proficient understanding of audio/visual technologies to support technical coordination and troubleshooting effectively, preferred.
• Ability to work evenings, weekends, and holidays as dictated by job responsibilities. This position will be expected to attend games and events to ensure accurate content and troubleshoot issues in real-time.

ORGANIZATIONAL REQUIREMENTS:

• Reads, speaks, comprehends, and communicates English effectively in all communications.
• Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.
• Ability to develop and maintain successful working relationship with members of the Front Office.
• Ability to act according to the organizational values and service excellence at all times.
• Ability to work with diverse populations and have a demonstrated commitment to social justice.
• Ability to walk, sit or stand for an entire shift.
• Ability to work extended days and hours, including holidays and weekends.
• Ability to move throughout all areas and levels of the Ballpark.
• Ability to work in a diverse and changing environment.
• Occasional physical activity such as lifting and carrying boxes up to 50 lbs.

The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.

In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed in our job description, but that would add tremendous value to our organization. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.