What are the responsibilities and job description for the Kids Clubhouse Attendant position at Cleveland Guardians?
Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.
The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.
PRIMARY PURPOSE: Deliver outstanding service to the fans and families visiting the Kids Clubhouse and Family Deck. Elevate the Progressive Field experience by anticipating needs, exceeding expectations, and offering personalized attention. Stay vigilant and proactive throughout your shift to ensure a welcoming, enjoyable experience for every guest, leaving them eager to return to Progressive Field by actively engaging with our youngest fans by offering various kid-related activities.
RESPONSIBILITIES & DUTIES:
- Engage with diverse children of all ages within the designated Kids Clubhouse ballpark space
- Take the initiative to actively communicate and inform children and families of the diverse offerings available within the designated space
- Offer guidance concerning different areas, oversee play activities, and participate as necessary
- Ensure well-being of those within space and maintain a positive atmosphere
- Learn and operate high tech equipment located in the Kids Clubhouse
- Ensure and assist guests in waiver completion
- Display a highly energetic and interactive demeanor with all visitors of the Kids Clubhouse, Family Deck, and Progressive Field
- Responsible for inventory control and maintenance of Kids Clubhouse materials
- Actively engage with guests daily, seeking feedback to enhance their overall experience
- Professional prevention of horseplay in and around the Kids Clubhouse
- Assist with crowd control and line queuing
- Support other areas of Ballpark Services as assigned
ROLE REQUIREMENTS:
- Previous experience working with children or Early Childhood Education students preferred
- Trustworthy, dependable, ability to analyze situations and problem solve
- Ability to work independently or as part of team
- Familiarity with or the capacity to acquire basic baseball skills, such as hitting, pitching, and running techniques.
- Ability to learn and operate basic computer operating programs (i.e. Microsoft Outlook, Internet Explorer, tablets, etc.)
- Must be at least 16 years old
DEPARTMENT REQUIREMENTS:
- Familiarize yourself with and comprehend the relevant policies and procedures of the Ballpark Services department and the Cleveland Guardians Organization
- Develop a clear understanding of various departments within the organization and the specific responsibilities of staff members in the department
- Effectively monitor and implement policies and procedures, maintaining a professional and friendly demeanor when interacting with guests
- Gain comprehensive knowledge of all areas within the ballpark to provide accurate directions and assistance to guests
- Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirement
AVAILABILITY REQUIREMENTS:
- Available to work the vast majority (minimum 40 of 81) of all home games during the months of April through September
- Ability to work long and irregular hours including nights, weekends, and all holidays during the baseball season
- Ability to work entire assigned shift, this includes but not limited to pre-events, post events, and rain delays
- Attend all required trainings and daily briefings
- Typical Work Hours (subject to change depending on game/gate time:
- Night Games: 5:00pm start
- Day Games: 10:00am start
- Break times are determined by your Supervisor
ORGANIZATIONAL REQUIREMENTS:
- Reads, speaks, comprehends, and communicates English effectively in all communications.
- Represents the Cleveland Guardians in a positive fashion to all business partners and the general public.
- Ability to develop and maintain successful working relationships with members of the Front Office.
- Ability to act according to the organizational values and service excellence at all times.
- Ability to work with diverse populations and have a demonstrated commitment to social justice.
- Ability to walk, sit or stand for an entire shift.
- Ability to work extended days and hours, including holidays and weekends.
- Ability to move throughout all areas and levels of the Ballpark.
- Ability to work in a diverse and changing environment.
- Occasional physical activity such as lifting and carrying boxes up to 25 lbs.
The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.
In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don’t believe you meet every one of our qualifications described.
