What are the responsibilities and job description for the Cleveland, OH position at Cleveland Hearing & Speech Center?
Program Strategy and Oversight: Develop and implement strategic plans for all service programs and their respective offerings, ensuring alignment with the agency's mission and goals.
Speech-Language and Learning
Hearing Services
Language Interpreting
Community Center for the Deaf and Hard of Hearing
Client Relations
Leadership and Development: Recruit, develop, and promote directors, assistant directors, and managers within the service departments. Foster leadership growth and ensure effective team dynamics.
Program Effectiveness: Ensure the effectiveness of all programs, maintaining high standards of client satisfaction and achieving impact goals. Oversee both basic services and special grant-funded programs.
Fiscal Responsibility: Build and manage the annual budget, ensuring the maximization of revenues and grant support while responsibly stewarding expenses. This includes working closely with the finance department to monitor financial performance, forecast future financial needs, and adjust strategies to meet fiscal goals.
Community Outreach: Drive community outreach initiatives to enhance the agency’s presence and engagement with the community.
KPI Management: Curate and review monthly Key Performance Indicators (KPIs) and report them to the President & CEO. Use data to inform strategic decision-making and continuous improvement.
Public Representation: Represent the agency publicly, coordinating with the Chief Development and Communications Officer on communications and advertising.
Work Place: Work closely with the Chief Administrative Officer to ensure optimal working conditions, culture, and staffing levels for effective program delivery.
Current Scope of Responsibility:
