What are the responsibilities and job description for the Event Security position at Cleveland Indians?
Our teammates are at the core of what we believe in : People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.
The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.
PRIMARY PURPOSE : Ensure all guests enjoy a safe, pleasant, and comfortable environment by performing thorough bag checks, managing gate entry, and maintaining the safety of fans throughout the game. Deliver exceptional customer service while upholding ballpark policies to create positive, memorable experiences at Progressive Field.
RESPONSIBILITIES & DUTIES :
- Maintain a secure and welcoming environment for fans, visitors, and teammates at Progressive Field
- Deliver exceptional customer service by actively engaging with guests, providing directions, answering questions, and addressing concerns or complaints
- Ensure a visible security presence at entry and exit gates, the Ballpark, dugouts, bullpens, team shops, and restricted areas
- Monitor and secure restricted locations, preventing access by unauthorized individuals
- Welcome and interact with guests in a friendly and engaging manner upon their entry and exit
- Provide effective crowd management and assist with movement as needed
- Respond calmly and professionally to conflicts, medical situations, or other incidents, and complete the necessary reports promptly
- Apply a thorough understanding of Progressive Field policies and procedures, ensuring they are consistently enforced
- Familiarize yourself with the Game Day Staff Associate Handbook, adhering to all outlined policies and procedures
- Demonstrate a strong knowledge of and ability to follow the Standard Operating Procedures handbook
- Follow your assigned work schedule, and participate in pre-event briefings and meetings
- Communicate proactively with your Manager regarding potential work conflicts, including absences, emergencies, or scheduling adjustments
- Exhibit professionalism and a composed demeanor at all times
- All other duties and responsibilities as assigned
ROLE REQUIREMENTS :
This training is provided by the Cleveland Guardians and includes eight (8) hours of security and anti-terrorism training in the first year of employment, and a minimum of four (4) hours annually thereafter
DEPARTMENT REQUIREMENTS :
AVAILABILITY REQUIREMENTS :
ORGANIZATIONAL REQUIREMENTS :
The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.
In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don't believe you meet every one of our qualifications described.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
