What are the responsibilities and job description for the Retail Supervisor position at Cleveland Indians?
Our teammates are at the core of what we believe in : People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.
The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.
PRIMARY PURPOSE : Assist the Manager, Retail in overseeing the daily operations (game day and non-game day) of all Progressive Field retail souvenir stands in a seasonal, part-time capacity. This role is expected to maximize sales revenue, lead sales teammates, and promote a positive image of the Cleveland Guardians organization.
RESPONSIBILITIES & DUTIES :
Selling / Fan Satisfaction
- Drive merchandise stand sales results by delegating tasks to Retail Leads.
- Act as a role model for the START and HEART service models and suggestive selling for retail gameday teammates.
- Maintain the "Image of Champions" to maximize sales opportunities and ensure fan satisfaction.
- Communicate daily tracking and planning of sales to Retail Leads to promote ownership of their respective store location.
- Utilize and analyze game day sales reports to identify areas of growth and manage tracking of sales contests.
- Understand jersey customization processes with the ability to complete and train others.
Human Resources
Merchandising
Operations / Loss Prevention
ROLE REQUIREMENTS :
AVAILABILITY REQUIREMENTS :
Gamedays : Minimum of 2.5 hours prior to gates open and 1-hour post game as dictated by job responsibilities and workload (limited to no more than 40 hours per week).
ORGANIZATIONAL REQUIREMENTS :
The Cleveland Guardians are committed to developing and maintaining an environment that embraces all forms of diversity to enrich our core values, enhance our competitive position, strengthen our impact within our community, and foster a greater sense of belonging for our employees.
In this spirit, we know studies have shown that people from historically underserved groups - including women and people of color - are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job and understand that candidate may bring certain skills and experiences to the role that are not listed above, but that would add tremendous value to our organization. We would encourage you to apply, even if you don't believe you meet every one of our qualifications described.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
