What are the responsibilities and job description for the Banquet Manager Cleveland Marriott Key Tower position at Cleveland Marriott Downtown at Key Tower?
Position Overview
The Banquet Manager is responsible for overseeing the setup, execution, and breakdown of banquet events, ensuring they run smoothly and efficiently. This role includes managing banquet operations, supervising staff, coordinating with clients, and maintaining high service standards.
Essential Functions And Responsibilities
We are an Equal Opportunity Employer. Employment decisions are based solely on job qualifications, without discrimination based on race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.
Background Check Process
Employment is contingent on completing a background check, including reference, pre-employment drug testing, credit, and criminal background review.
Acknowledgment
This job description is not designed to cover all activities, duties, or responsibilities. Duties and responsibilities may change with or without notice. The employee's signature below constitutes an understanding of the requirements, essential functions, and duties of the position.
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The Banquet Manager is responsible for overseeing the setup, execution, and breakdown of banquet events, ensuring they run smoothly and efficiently. This role includes managing banquet operations, supervising staff, coordinating with clients, and maintaining high service standards.
Essential Functions And Responsibilities
- Direct, motivate, and lead the banquet team to deliver high-quality service.
- Coordinate with the Banquet or Events Manager to understand event requirements and client expectations.
- Oversee the setup of tables, chairs, stages, decorations, and other event equipment according to floor plans and client specifications.
- Ensure timely and efficient breakdown of events, returning the venue to its original state after each event.
- Assign tasks to banquet housepersons, ensuring each staff member understands their responsibilities.
- Monitor staff performance, provide feedback, and conduct regular performance evaluations.
- Manage banquet inventory, ensuring proper handling and storage of event equipment.
- Report any damaged or missing items and coordinate replacements or repairs.
- Maintain high standards of service, cleanliness, and presentation throughout the event.
- Address and resolve any issues or complaints from clients promptly and professionally.
- Attend pre-event meetings as needed to understand group needs.
- Establish and uphold standards for meeting room setups and VIP arrangements.
- Conduct inspections to verify that function rooms are set according to specifications.
- Act as a liaison between Banquets, Event Planning, Event Technology teams, and clients.
- Supervise compliance with all health and safety regulations and company policies.
- Participate in the development and implementation of corrective action plans for continuous improvement.
- High school diploma or GED required.
- At least 2 years of related experience in event management, food and beverage, or a related professional area.
- At least 2 years of experience managing small to medium sized teams.
- Excellent written and oral communication skills.
- Ability to work independently and as part of a team.
- Work is performed indoors and outdoors in a commercial setting with exposure to varying temperatures, noise, and people.
- Ability to work independently or as part of a team and support managers with special projects.
- Strong collaboration skills with the ability to build relationships across functional areas.
- Physical requirements include standing, walking, sitting, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, talking, hearing, tasting, or smelling.
- Occasionally required to lift or move up to 50 pounds.
- Respect: Demonstrating self-awareness and adapting to grow and succeed.
- Collaboration: Strengthening relationships with residents, owners, partners, and employees through strong communication.
- Service-Focused: Anticipating and meeting internal and external stakeholders’ needs.
- Performance: Working on the right things at the right time while critically analyzing performance and making informed decisions.
- Must be able to work various shifts, including weekends and evenings.
We are an Equal Opportunity Employer. Employment decisions are based solely on job qualifications, without discrimination based on race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law.
Background Check Process
Employment is contingent on completing a background check, including reference, pre-employment drug testing, credit, and criminal background review.
Acknowledgment
This job description is not designed to cover all activities, duties, or responsibilities. Duties and responsibilities may change with or without notice. The employee's signature below constitutes an understanding of the requirements, essential functions, and duties of the position.
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