TECHNOLOGY ASSOCIATE FULTON CAMPUS

Description

TECHNOLOGY ASSOCIATE - FULTON CAMPUS

Full Time position (37.50 hrs.)

Pay Grade: G1 = $24.0466 (union position)

External Posting Open Until Filled

Cleveland Public Library strives to be the driving force behind a powerful culture of learning that will inspire Clevelanders from all walks of life to continually learn, share, and seek out new knowledge

The successful applicant will be a self-directed professional with a strong work ethic, a collaborative work style, and the skill set to thrive in a welcoming service environment for patrons and staff.

JOB SUMMARY: Thisposition is responsible forassisting patronsin Public Services orstaffother department(s)withtechnologyneeds.Must be able to travel to and work at the Main Library (downtown) and all neighborhood branches.Must strive to meet thelibrary’smission and exemplify its core values.

Job Requirements

Education: Bachelor’sDegree

Experience

• Three years’ experienceworking with the public.Experience in a public library or public sector preferred.
• Three years’experience teaching, training, and/or troubleshootinginformation systems,emergingtechnology, adaptivetechnology, devices, applications,software programs,etc.required.
• One year creating materialsfor instruction and/or programming preferred.
• Knowledge of design and fabrication software preferred.
  
  

Technical Expertise

• Basic to intermediate level Microsoft Office (70% pass score).
• Customer service (70% pass score.)
• Demonstrated computer skills including, but not limitedtocomputerand mobile operating systems,internet browsing, group meeting platforms and library related databases, systems and software.
• Knowledge of basic and specialized hardware, software, and technology equipment used for personal,creativeand business purposes such as: laptops, devices, Adobe Suite, MS Office Suite.
• General principles and objectives of information technology systems and programs.
• Maintain knowledge and skills of various current adaptive and emerging technology to support patron, personal and business needs.
• Knowledge of intermediateprinciples and objectives of information technology systems and programs.
• Familiarity with adult and children instructional design.
• Experience working for an organization that provides community-based services, preferably in ametropolitansetting.
• Work as part of a team and work effectively withpersonsand communities from diverse ages, cultural,socialand ethnic backgrounds.
• Proper spelling, grammar, punctuation, and sentence structure to ensure that written materials prepared are complete, succinct, and free of errors.
• Use mathematics to solve problems.
• Experience ina publiclibrary or public-sector is preferred.
  
  

Certifications:N/A

Driver License: N/A

Other License: N/A

Other Expectations

• Attendance – Adhere to Library attendance and work schedule policies. Flexibility to travel, for up to a week, maximum of five times per year.
• Collaboration – Establish and maintain cooperative working relationships. Work in a complex institutional structure requiring significant collaboration.
• Communication– Read, understand, and communicate information and ideas presented in writing. Listen to,understandand communicate information and ideas.
• Customer service– Determine and meet customer needs. Work effectively with external entities and the public.
• Initiative– Work independently with minimal supervision.
• Positive and enthusiastic attitude– Be courteous and respectful.
• Quality ofwork – Effectively manage time to meet operation needs and desired outcomes and plan and organize the steps to implement new projects.Adhere to Library work rules, procedures and policies, and collective bargaining agreements.
• Reliability– Consistently perform required duties.
• Teamwork– Work as part of a team and work effectively withpeopleand communities from diverse cultural,socialand ethnic backgrounds.
  
  

Essential Duties And Responsibilities

Evaluation of this position is based primarily on performance of the following essential functions, which include, but are not limited to:

• Perform intermediateand advancedpublic serviceand staffsupport work such as assisting patrons of all ages, knowledge and skill with materials, technology,servicesand programs.
• Schedule, assist, instruct,trainand oversee patronand staffuse ofbasicand advancedtechnology equipmentand devices.This includes, but is not limitedtothe useof windows, MS Office, internet browsing, group meeting platforms and library related databases, systems, software,Makerspacesoftware and equipment, etc.
• Createpromotional,informational,orinstructional materials.
• Plan,implement, and conducttechnology training sessions for patrons,staffor groups.
• Coordinate equipment and room logistics.
• Maintainand troubleshoot equipment.
• Update program listings.
• Conduct tours, visits, and programs. Participate in community outreach activities and events.
• Perform routine computer and technology troubleshooting.
• Create, edit, delete, modify, send, and receive, content, files, materials.
• Perform routine administrative tasks.
• May attend meetings, participate in committees or training, etc.
• Perform other duties as assigned.
  
  

External Posting Open Until Filled