Associate Director - Anti Human Trafficking and Drop-In Operations

Position Summary

Associate Director –Anti-Human Trafficking and Drop-In Operations, co-manages the day-to-day operation of Cleveland Rape Crisis Center’s Drop-In Centers to ensure all survivors and co-survivors of sexual violence and human trafficking in CRCC’s service area have immediate, access to culturally appropriate trauma-informed support, education, crisis stabilization, and follow up services. This position leads a team providing survivor support services on the crisis task force.

Essential Duties And Responsibilities

• Supervise members of the Drop In Centers team as needed, assure that program and staff achieve set goals, provide professional development to build resilience and prevent burn out
• Create and facilitate strong relationships with outside community organization, network and hold responsibility for relationship management
• Complete data collection, data entry, and required reports and other related administrative paperwork in accordance with program timelines and standards.
• Serve as an active member on coalitions and multidisciplinary teams that address human trafficking and Sexual Assault
• Educate medical, law enforcement and social services professionals about best practices in working with human trafficking survivors, act as an educational resource and provide support to mental/physical health personnel and the Cuyahoga, Lake, Geauga and Ashtabula communities
• Interview, hire, orient, train, and manage Drop in Centers team and interns to assure consistent client care
• Conduct yearly performance evaluations of direct reports
• Review, edit, and sign off of supervisees’ documentation within the timeframe established by CRCC
• Participate as the agency liaison to community collaborations.
• Associate Director will be responsible for planning and scheduling staff trainings. will schedule a monthly meeting with the Director of Community and System to present and review the Drop In Center budget and operations.
• Associate Director is in charge of -Food Bank Programming, Donations, and special projects
• Responsible for hiring, training, supervision and performance management of Team Leader staff
• Responsible for leading staff professional development efforts through training, supervision, and quality assurance
• Establish and monitor performance objectives; complete timely performance evaluations
• Identify and promptly respond to staff debrief needs to mitigate the impact of vicarious trauma
• Ensure that programs and staff achieve set goals
• Hold staff accountable for adhering to CRCC’s policies and procedures
• Co-facilitate regular monthly team meetings with department Associate Directors and Team Leaders
• Ensure coverage for the Drop In Centers during hours of operation
• Increase client access to services through the coordination of transportation or language access, if needed
• Serve as a member of CRCC’s multi-disciplinary team. Ensure service coordination through timely and effective communication with team members
• Engage in routine quality assurance reviews of services provided
• Monitor documentation to ensure integrity in service delivery
• Serve in weekly supervisor on-call rotation for after-hours team support, provide direct service as needed during work hours
• Support the Director of Community Assistance in data analysis and program development.
• Coordinate with technical assistance and CRCC’s Director of Program Initiatives to achieve set project deliverables as assigned. Examples of programs include: ,Later in Life, and Office of Juvenile Justice and Delinquency Prevention.
• Assist the Director in coordinating the Sexual Assault Response Team (SART) for Cuyahoga, Lake, Geauga, and Ashtabula counties, ensuring effective collaboration among stakeholders and seamless service delivery for survivors.
• Assist the Director in updating and maintaining Memorandums of Understanding (MOUs), ensuring accuracy, compliance, and alignment with organizational goals and partner agreements.
  
  
  

CONTACTS/REPORTING

• CRCC Clients (direct)
• CRCC Staff including multi-disciplinary teams as appropriate
• Various Community Partners and Agencies
• Hospitals, Police Departments, Task Force, Shelters (e.g. homeless, domestic)
  
  
  

Supervisory Responsibilities

• Team Leaders
• Advocate Anti Human Trafficking
• Client Engagement Specialist
  
  
  

Financial Responsibilities

• None
  
  
  

Education, Experience, Licenses, Certifications

• Bachelor's degree in criminology, psychology, public health administration, or social services
• 3 years of experience in a related field (e.g. advocacy, mental health, crisis intervention)
• 2 years of supervisory experience
• Previous experience in the operation of a 24/7 program preferred
• Valid driver’s license and reliable transportation
• May consider an equivalent combination of education, experience, and/or training to meet the essential functions of the position
  
  
  

Knowledge, Skills, Abilities & Competencies

• Demonstrated knowledge of trauma, sexual violence, mental health, and substance use
• Demonstrated knowledge of cultural diversity and working with a wide variety of populations
• Ability to manage and prioritize multiple and simultaneous requests for services
• Possess a high level of comfort with client databases and overall data management
• Must be able to work collaboratively with community members and staff, communicate effectively, organize complex ideas, be action-oriented, and demonstrate a strong commitment to provide expert-level care to individuals seeking services
• Demonstrated ability to schedule a 24/7 operation including design of shifts
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Ability to use electronic database/s (e.g. Apricot) and videoconferencing tools (e.g. Zoom, MS Teams)
• Ability to operate software programs related to crisis text and chat line
• Ability to use third party scheduling software for transportation and software for interpreters
  
  
  

Core Competencies for All Employees

• Committed to the mission of CRCC to serve survivors and prevent sexual violence
• Must have the ability to build relationships; collaborate internally and externally; and communicate effectively with diverse audiences, both verbally and in writing
• Demonstrated knowledge of cultural diversity and how intersectionality contributes to specific systemic oppression and discrimination
• Ability to maintain confidentiality
• Handle confidential and sensitive information with discretion, integrity, and restraint
• Respectful of others; interacts with tact and sensitivity
  
  
  

Core Competencies for Client Facing Employees

• Ability to assess the needs of clients under emotional stress, de-escalate situations involving elevated clients, and identify appropriate initial response plans. Remains calm and reassuring in crises and responds appropriately.
• Comfort with and sensitivity to needs/expectations of clients and professionals with varied ethnic, socioeconomic, and philosophical perspectives
• Ability to be resilient
• Basic understanding of trauma informed care
  
  
  

WORK ENVIRONMENT/CONDITIONS

• Typical office environment
• Community-based locations (e.g. hospitals, police departments)
  
  
  

EQUIPMENT TO BE USED

• Typical office equipment (phone, computers, copiers, etc.)
  
  
  

TYPICAL PHYSICAL & MENTAL DEMANDS

ADA SPECIFICATIONS (Physical demands that must be met in order to successfully complete the essential functions of the position, with or without an accommodation)

• Ability to speak, hear, see and use computer and other office related equipment
• Ability to stand, sit, and lift up to 15 lbs.
• Ability to travel nationally, regionally and locally
  
  
  

Mental Demands that may be an inherent part of one’s position at CRCC

• Hearing and processing stories of sexual violence from survivors of various ages
• Understanding the symptoms of vicarious trauma and knowing how to minimize its impact
• Using supervision to appropriately process feelings of burnout, countertransference, and vicarious trauma
  
  
  

SCHEDULE/LOCATION

• In order to meet the needs of CRCC, this position requires work to be performed at any of CRCC locations and at locations within the community
• Work is performed onsite at a CRCC location as required, and may be performed remotely (i.e. at home) the balance of the time with supervisor approval
• Typical schedule is Monday through Friday, 9:00 am to 5:00 pm. In addition, the incumbent may be required to work outside of normal working hours/days