What are the responsibilities and job description for the Client Access Specialist - Evenings position at Cleveland Rape Crisis Center?
POSITION TITLE: Client Access Specialist - Evenings
SHIFT: Tuesday - Saturday 4:00pm to 12 midnight
DEPARTMENT: Access to Care
REPORTS TO: Manager of Access to Care
CLASSIFICATION: Regular, Full-time
POSITION SUMMARY
This position is responsible for providing 24-hour survivor support services on Cleveland Rape Crisis Center’s crisis hotline, chat, and text line, as well as in-person care in hospitals and police stations. Client Access Specialists ensure all survivors and co-survivors of sexual violence and human trafficking in CRCC’s service area have immediate, 24/7 access to trauma informed support, education, crisis stabilization, and follow up services. This position is also responsible for completing initial intake, scheduling, and offering resources relevant to individual need.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Offer confidential, trauma informed services to all survivors and co-survivors contacting the crisis hotline, chat, or text
- Respond in-person to emergency departments, police stations, social service organizations and other safe places in Cuyahoga, Lake, Ashtabula and Geauga counties to support survivors and co-survivors
- Demonstrate expert-level listening and communication skills to cultivate a safe physical and emotional environment for individuals seeking services
- Maintain accurate and up-to-date knowledge of all services and resources, both within and outside of CRCC
- Facilitate communication with law enforcement, medical professionals and others on behalf of the survivor
- Complete initial intakes for individuals seeking CRCC advocacy, trauma therapy, or case management services
- Increase client access to services through the coordination of transportation or language access, if needed
- Submit complete and accurate documentation of all services provided
- Ensure service coordination through timely and effective communication with team members
- Participate in regular monthly team meetings
EDUCATION, EXPERIENCE, LICENSES, CERTIFICATIONS
- Associate’s degree in criminal justice, psychology, social work required
- 1 year of experience working on a crisis hotline or related work with survivors of trauma
- Valid driver’s license and reliable transportation
- May consider an equivalent combination of education, experience, and/or training to meet the essential functions of the position
- Ability to communicate with clients verbally and in writing in English
- Bilingual English/Spanish (e.g. ability to read/explain forms to clients in their primary language) highly preferred
SCHEDULE/LOCATION
- In order to meet the needs of survivors of sexual violence and CRCC, this position requires work to be performed at any of CRCC locations and at locations within the community when needed
- Work is typically performed primarily remote, but in person as needed/requested
- Typical schedule is initially determined upon placement into the position but is subject to change due to CRCC needs; overtime may be required (e.g. remain with survivors at a hospital/police department call until call is complete)
- Position schedule:
- Tuesday - Saturday 4:00 pm to 12:00 am/midnight, performed primarily remote
- In addition to the normal shifts, the Incumbent is required to participate in regular monthly team meetings that may be held in the evenings or on weekends
This description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of CRCC.
Cleveland Rape Crisis Center is dedicated to building a culturally diverse and pluralistic staff committed to teaching and working in a multicultural environment. Qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender, identity/expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.