What are the responsibilities and job description for the Executive Director, Project Management Office position at Cleveland State University?
The Executive Director, Project Management Office (PMO) leads the strategic planning, execution, and successful delivery of Cleveland State Universities (CSU) Technology Transformation Roadmap that centers around Enterprise Resource Planning (ERP) system implementation along with other enabling projects. Reporting directly to the CIO, this role requires collaboration with cross-functional teams, management of resources, and alignment of the ERP system with organizational objectives to enhance operational efficiency.
Essential Job Functions
The performance of the duties outlined below must be carried out within the mission of the University: We are in and of the city of Cleveland. We leverage our unique location and strategic partnerships to equip learners with knowledge and future-ready skills. Through innovative research, dedicated service, and exceptional talent, we address the evolving needs of our community.
1. Project Leadership and Strategy (30%):
Essential Job Functions
The performance of the duties outlined below must be carried out within the mission of the University: We are in and of the city of Cleveland. We leverage our unique location and strategic partnerships to equip learners with knowledge and future-ready skills. Through innovative research, dedicated service, and exceptional talent, we address the evolving needs of our community.
1. Project Leadership and Strategy (30%):
- Strategic Planning – Establishes a structured project management framework, ensuring consistency in planning, execution, and reporting.
- Stakeholder Engagement – Defines project scope, objectives, and deliverables in collaboration with key stakeholders to align with business goals.
- Vendor Management – Oversees the selection, contracting, and performance of external vendors to ensure alignment with project requirements and standards.
- Risk Management – Provides decisive leadership in resolving project roadblocks, ensuring proactive risk management, and maintaining alignment between technical and business teams.
2. Resource and Budget Management (15%):
- Resource Allocation – Identifies and allocates resources, including personnel and budget, to ensure project milestones are achieved within established parameters.
- Financial Oversight – Monitors project expenditures and implement cost-control measures to adhere to budgetary constraints.
- Contract Negotiation – Develops proposals for contract resources and negotiate vendor contracts to optimize value and service quality.
3. Risk and Quality Assurance (15%):
- Risk Assessment – Identifies potential project risks and develop mitigation strategies to minimize impact on project timelines and outcomes.
- Quality Control – Establishes quality assurance processes to ensure the ERP system meets organizational standards and user requirements.
- Performance Monitoring – Conducts regular project reviews and readiness assessments to ensure successful system deployment and adoption.
4. Change Management (15%):
- Change Management – Develops and executes strategies to drive user adoption, minimize disruption, and maximize return on investment (ROI) from the technology roadmap.
- Stakeholder Communication – Maintains continuous engagement with stakeholders, incorporating structured feedback loops for adaptability to evolving business needs.
- Issue Resolution – Proactively manages stakeholder concerns, escalate issues as needed, and implement resolutions to maintain project momentum.
- Leadership Reporting – Provides clear, concise, and frequent updates to executive leadership, project sponsors, and key stakeholders.
5. Training, Communication & User Readiness (15%):
- User Training – Designs and implements training programs to enhance user proficiency and support organizational transition to the new ERP system.
- Change Readiness – Facilitates organizational readiness by ensuring departments are prepared for workflow transitions and process optimizations.
- Feedback Integration – Establishes structured mechanisms for gathering and responding to user feedback to refine system usability and performance.
6. Post-Implementation Support and Continuous Improvement (10%):
- Sustainability Planning – Oversees the transition from project implementation to long-term operational support.
- Governance & Optimization – Establishes a governance model for post-implementation improvements, including structured feedback loops.
- System Performance Analysis – Monitors ERP system performance metrics and drive iterative improvements based on evolving business needs.
- Industry Awareness – Stays informed on emerging ERP trends and best practices to inform future upgrades and optimizations.
7. Provides strategic leadership, training, and guidance to assigned staff. Manages a dynamic workload and reassigns staff resources as business needs change. Sets teams performance objectives, monitors, and evaluates outcomes.
8. Performs other functionally related duties as assigned.
8. Performs other functionally related duties as assigned.
Minimum Qualifications
- Bachelor’s degree in computer science, information technology, business administration, or a related field.
- Seven (7) years of project management experience, including cloud ERP implementation projects in mid-to large organizations. Three (3) of the seven (7) years in supervisory or leadership experience.
- Expertise in vendor management, contract negotiations, and budget oversight.
Preferred Qualifications
- Master’s degree in management information systems (MIS) or a related field.
- Project Management Professional (PMP) or equivalent certification.
- Experience in higher education or similar sectors, with a track record of successful ERP implementations.
- Integration strategies across multiple enterprise systems and Agile and iterative implementation methodologies.
- Knowledge in project management software and tools, with a strong understanding of ERP systems.
Knowledge, Skills, and Abilities (KSAs)
- Expertise in data strategy frameworks and the role of ERP data in organizational goals, with the ability to design and implement a data strategy that maximize cloud ERP value across departments, while demonstrating visionary thinking to align initiatives with long-term benefits and adaptability to evolving needs.
- In-depth understanding of data governance standards, privacy laws (e.g., GDPR, CCPA), and ERP data requirements, with proficiency in establishing policies for data integrity, security, and compliance during and after migration, along with decision-making capacity to prioritize governance measures and influence adherence across the organization.
- Familiarity with cloud ERP data architecture, analytics tools (e.g., Power BI, Tableau, and AI/ML) applications, with the capability to oversee data migration, integration, and ERP-driven analytics solutions, with combined analytical thinking to extract insights from ERP data and ensure technical alignment with cloud systems.
- Insight into data team dynamics and organizational change management for ERP adoption, with the skill to build and lead a team of data professionals (e.g., scientists, engineers) while promoting a data-driven culture, along with resilience to sustain team morale and empower staff with data literacy post-migration.
- Understanding of how ERP data impacts cross-functional areas (e.g., finance, operations, HR), with proficiency in communicating data strategies and ERP outcomes to executives, department heads, and end-users, along with the influence to secure buy-in for data initiatives and the capacity to address stakeholder data needs effectively.
- Awareness of data risks (e.g., breaches, migration errors) and metrics to measuring ERP data success, with the ability to mitigate risks through security measures and track data impact via KPIs (e.g., adoption, accuracy), along with attention to detail to safeguard data quality and effectively assess and communicate ERP data value.
Requisition Number
PT0703565S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting
Special Instructions to Applicants
Applicant Instructions
Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Mailed or emailed application materials will not be accepted.
Mailed or emailed application materials will not be accepted.
Hours per week
Work Schedule
May require occasional evening or weekend work and travel to various organizational locations or vendor sites, as necessary.
Advertising Copy
Full Time/Part Time
Full Time
Posted Date
Close Date/Application Deadline
Open Until Filled
Yes
Review Begins
03/24/2025
Tentative Start Date
