What are the responsibilities and job description for the Cleve Night Auditor position at Clevelander Ocean LP?
Job Description
Job Description
- Audit, balance, post and report on the front desk to include but not limited to; room charges, zero balance folios, corrections, adjustments, taxes, disputed charges, over / short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
- Audit, balance and prepare, verify and report on Room information to provide management with a picture of how they are performing.
- Run night audit final after ensuring all revenues are in balance nightly.
- Greets and completes established check-in procedures for arriving guests daily, using both manual and computerized methods, to ensure guest are satisfied and in rooms as requested.
- Facilitates guest departure (check-out) daily by following established manual and computer procedures to close guest accounts and open the room for the next sell.
- Maintains good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls.
- Perform the duties of a Front Desk Clerk
- Ensures that lobby is well-maintained, properly lit and with music at proper volume
- Maintains and ensures compliance of all policies and procedures
- Attend and actively participate in all front office meetings.
- Participate in all training and cross training programs.
