What are the responsibilities and job description for the Associate VP Omni-Channel Experience amp Platform Orchestration position at clevelcrossing.com - Jobboard?
Associate VP Omni-Channel Experience & Platform Orchestration
Location : Columbia, TN, United States
Employment Type : Full-Time
Posted on : Apr 11, 2023
Profile
Humana is a $90 billion (Fortune 40) market leader in integrated healthcare with a clearly defined purpose to help people achieve lifelong well-being. As a company focused on the health and well-being of the people we serve, Humana is committed to advancing the employment experience and vitality of the associate community.
We are seeking an accomplished leader to join our team in the newly-created role of Associate Vice President, Omni-Channel Experience & Platform Orchestration. In this role, you will oversee a product group that focuses on creating a single source of member truth by bringing in transactional and interaction information for cross-channel engagement - digital, contacts, CRM-sales and service.
Responsibilities
- Set vision for customer journey orchestration and personalization.
- Design and activation of the Customer 360 Platform for transactional and health insights.
- Prioritize high value customer experiences by translating experience needs to integrated data platform capabilities in well-defined platform roadmaps.
- Bring focus and prioritization to core platforms features across Digital platform, CRM marketing, sales and service platforms, Contact Center and interactions platforms, and other core systems of records.
- Manage strategic partnerships, including the choice of vendors and alignment to technology strategy of internal platforms.
- Ensure that opportunities to optimize the use of the platform ecosystem are identified for maximum value to Humana.
- Recruit, hire, develop, and lead a high-performing team of Directors, Principals and Product Managers.
Key Candidate Qualifications
Scheduled Weekly Hours : 40
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion.
Humana Inc.
Website : http : / / www.humana.com
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