What are the responsibilities and job description for the Sr. Vice President of Technology - Infrastructure and Live Operations position at clevelcrossing.com - Jobboard?
Sr. Vice President of Technology - Infrastructure and Live Operations
Location : Seattle, WA, United States
Posted on : Oct 20, 2021
Profile
LivePerson is a founder-led company that was started in 1995 by Rob LoCascio. Rob invented web chat in 1997 and subsequently took the company public at the end of the dotcom era in April of 2000. LivePerson has over 18,000 customers and 500 of the largest brands in the world like Amex, T-Mobile, HSBC, Citi, SiriusXM, Lowes, and Coinbase. LivePerson was named to FastCompany’s World’s Most Innovative Companies of 2020 list for the Artificial Intelligence category. We hire the best and brightest in the tech industry and offer amazing opportunities to push your own limits for growth. You’ll have the ability to work from anywhere with great benefits and make an impact at work and with brands across the globe as we build the future with trusted Conversational AI together.
About This Role
We seek a strong technical leader to be our Sr. VP of Technology, Infrastructure, & Operations. In this role, you will work with our engineering community to define our iterative approach toward more resilient architecture. You will help our company deliver high-quality outcomes more quickly by shifting our culture and tools toward automated & continuous delivery (CI / CD). You will partner with other leaders to define the strategy and roadmap for how we shift our live operations into the public cloud. You will own incident management, problem management, and service ownership enablement for all LivePerson products, spanning our private cloud and public cloud infrastructure.
Your responsibilities will include :
- Leading a team of over 200 engineers, managers, contractors, and vendor contacts in a remote workforce distributed across the globe.
- Owning and executing the technical strategy through which we achieve the coveted “5 Nines” of availability for our private and public cloud infrastructure, core services, and developer tooling.
- Helping application owners understand their responsibilities in achieving the coveted “5 Nines” of availability.
- Defining and driving the strategy to enable service owners and your teams to gauge and act on how service health metrics evolve based on increasing traffic over time.
- Scaling your team and application teams through increased investment in systems and automations that enable smart people to achieve great outcomes with minimal effort.
- Driving transparency and improvement activities through blameless postmortems and iterative programs that focus on reducing the time humans spend operating and fixing our live operations infrastructure.
- Driving multiple high profile program work streams spanning our infrastructure and product engineering teams, such as readiness for peak traffic events.
- Identifying trends and promoting solutions across multiple product areas by being an influencer around software architecture best practices, including supportability, scalability, performance, availability, maintainability, extensibility, and security.
- Using a Product Management mindset to reach out to customers and internal stakeholders, presenting and driving alignment around vision, creating a clear long range roadmap.
- Setting standards around patterns, frameworks, technologies, and processes to promote a simple and consistent approach across multiple types of services.
- Being a role model for LivePerson values of Trust, Customer Success, Innovation, and Equality.
Required Qualifications
Preferred Qualifications
At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer.
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