AVP - DUHS - Quality Network - Patient Safety
Posted on
Jun 01, 2023
Profile
POSITION DESCRIPTION : To provide leadership, strategic direction, and operational management within Duke Network Services (DNS) including but not limited to oversight in support of quality and patient safety efforts of the Duke Quality Network (DQN). As leader of the DQN, the Assistant Vice President (AVP) oversees externally facing affiliations and partnerships to advise and assist healthcare organizations to develop / enhance patient safety and clinical quality platforms including implementation, monitoring, and continuous improvement.
Affiliated partners include but are not limited to Duke LifePoint Healthcare and the Duke LifePoint hospitals and organizations. The AVP is accountable for ensuring the DQN is aligned with and linked to the overall mission, vision, values, strategic plan and policies of Duke Health programs to achieve the following goals :
- Improve the care delivered in affiliated community organizations through DUHS programmatic support, quality oversight and education.
- Establish and operate affiliated quality programs with community hospitals / organizations which generate income for Duke.
- Position Duke as the preferred resource for clinical quality and patient safety program development.
- Enhance the image of and access to all DUHS clinical programs and services.
DUTIES AND RESPONSIBILITIES :
Leadership
Develops and fosters effective collaboration among DUHS departments, clinical departments, academic departments and divisions in support of program development for clinical quality and patient safety affiliations and Duke LifePoint engagement.Creates productive physician faculty relationships to assure collaborative problem solving and supports physician leadership's clinical initiatives in clinical quality and patient safety affiliations including but not limited to Duke LifePoint Hospitals.Serves as an executive leader within Network Services representing not only the DQN team, and also the Network Services team.Creates a safe environment for staff and promotes One Connected Team within the DQN, across DNS and through collaborations with peers across the health system.Promotes relationships across DQN, DUHS, and affiliated organizations, including but not limited to Lifepoint and the DLP hospitals, for continuous improvement in the affiliate quality programs and performance improvement at the DLP and affiliate hospital levels.Serves as one of the senior executives in support of the Duke LifePoint partnership.Leads the DQN professional team through encouragement and influence to ensure all staff are able to work to the top of their job expectations and expertise; and are recognized for the value they bring in their roles to the team, the program, the dept and the health system.Embraces and role models DNS beliefs and behaviors that support a positive work culture including respect, development, inclusiveness for all staff.Strategy and Planning
In collaboration with DUHS & DNS executive leaders and the DQN team, leads the development, evaluation and refinement of the DQN strategic plan.Collaborates with executives and colleagues of affiliated hospitals / partners to develop, implement and evaluate quality and patient safety platforms.Ensures effective implementation and revision as needed of the Duke Quality Plan and Program to promote ongoing performance improvement.Develops and supports strategies for program growth of clinical quality and patient safety affiliations.Coordination and Communication
Assures effective communication of clinical quality and patient safety affiliation initiatives.Collaborates with marketing and communication teams to assure communication strategies are optimal.Ensures timely communication to DNS and DUHS executive leaders regarding potential / suspected events.Operations Management
Fully knowledgeable of and resource for the Quality Program and associated affiliates.Ensures affiliate quality plans and programs adhere to contractual requirements.Serves as the liaison for Duke participation in affiliate quality committees.Supervisory and Personnel Management
Directly manages Directors / Senior Directors and other direct reports.Performance Management and Regulatory Compliance
Maintains compliance with all relevant legislative and regulatory rules.Provides consultative services and support to affiliates to regain compliance.Fiscal Management
Accountable for departmental budgets and financial targets.A successful candidate will have :
Strong inclusive leadership, team building, and conflict management skills.Knowledge / experience in patient safety / hospital quality programs.Experience in leading teams through process improvement and change initiatives.Minimum Qualifications
Education : Work requires a Master's degree in a related field; or equivalent experience. Preferred concentration (MHA, MBA, DNP).
Experience : Work requires a minimum of 5 years experience (preferred 10-15 years) in responsible hospital operations including at least three years at the administrative leadership level.
Duke is an Affirmative Action / Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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