What are the responsibilities and job description for the Field Service Technician I position at Clever Devices Ltd.?
The Field Service Technician is responsible for field service calls, diagnostic repairs, and maintenance updates on Clever Devices electronic and computerized equipment at the customers or Transit Authority’s facilities. The Field Service Technician is additionally responsible for managing spare parts inventory as well as the care and service of the company vehicle. This position will require travel up to 75%.
Primary Responsibilities:
- Handles all service calls and completes diagnostic repairs and maintenance updates
- Manages spare parts inventory
- Responsible for care and maintenance of a company service vehicle
- Maintains a thorough working knowledge of Clever Devices electronic and computerized equipment as well as associated software
- Configures, repairs, maintains, updates and installs Clever Devices equipment on a regular basis
- Serves as point of contact at customer location for any and all service inquiries
- Anticipates and trouble shoots any issues to ensure continual quality for the customer
- Proactively reports trends in repairs and maintenance to supervisor
- Creates and maintains a log of all service repairs, maintenance and updates
- Ensures all repairs and maintenance are completed to customers satisfaction
- Works onsite at the customer facility or at the Transit Authority, and maintains business etiquette standards of Clever Devices
- Ensures they maintain a clean work site whether at customer facility or Transit Authority.
- Position may require weekend, overnight, and on-call shifts
Skills Required:
- 3 years’ experience as a mechanical service technician
- Hands on experience with electronics and computer systems
- Working knowledge in networking and software applications
- Clean driving record that is maintained as such for insurability
- Superior trouble shooting and problem-solving skills
- Strong computer skills including working knowledge of MS Office including Word and Excel, and ability to learn new programs such as Axapta or customer specific software
- Strong organizational skills
- Good interpersonal skills
- Strong time management skills
- A.A.S or equivalent
- Ability to travel up to 75% within the United States.
Clever Devices is an Affirmative Action/Equal Opportunity Employer
In addition, Clever Devices Ltd. offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered. Many of these benefits are subsidized or fully paid for by the company.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.
