What are the responsibilities and job description for the Lead Software Systems Engineer position at Clever Devices LTD.?
Career Opportunity
Clever Devices LTD. is seeking an experienced Technical Support Director to lead our 24/7 TAC department. This individual will manage and oversee the daily support operations of a team of TAC Engineers/TAC System Support Engineers.
Responsibilities:
- Manage and oversee the daily support operations of a team of TAC Engineers/TAC System Support Engineers.
- Develop and implement strategic plans to improve customer support.
- Serve as point of contact for TAC.
- Oversee system troubleshooting, issue identification, and resolution.
Requirements:
- 10 years of experience in a technical support or engineering environment involving hardware, software, data, and communications technologies.
- 5 years in a Call Center/Help Desk environment or Technical Support Management role.
- A minimum of a Bachelor's level degree in Computer Science, Engineering, or equivalent.
Benefits
Clever Devices LTD. offers a competitive package of benefits to eligible employees, including:
- Comprehensive health insurance
- Employee wellness programs
- Disability insurance
- Retirement savings plans
