What are the responsibilities and job description for the Help Desk Technician position at CleverPath IT?
CleverPath IT has an immediate opening for a Level 1 Helpdesk Technician (Ticket Tamer).
We are a thriving, well-respected managed service provider servicing customers throughout the Northeast US. This position is based in our Gillette, Wyoming location.
Growth has hastened our need for a Level 1 Helpdesk Technician. Level 1 Helpdesk Technicians are typically at an entry level with less than one year of work experience. This person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance. This person should be prompt and/or know the importance of communicating ETA's to clients. Most importantly, this person should be eager to learn while following prescribed procedures. Perfect for those who love technology and are looking to begin a career in information technology.
Position Responsibilities:
- Answer Help Desk phones
- Customer relationship knowledge and phone skills
- Provide Level 1 technical support
- Check Backup Logs when assigned and update the tickets or reports
- Check Anti-virus logs when assigned
- Self-motivated learner, detail driven
- Situational awareness of Office LOB and heads up displays
- Watch the consoles for new alerts
- Escalate issues as needed
Knowledge, Skills, and Abilities:
- Experience required with Windows desktop operating systems
- Experience preferred with Microsoft Office technologies
- Basic Understanding of TCP/IP and troubleshooting Internet connectivity
Credentials and Experience:
- Eager to learn
- Takes direction from peer Engineers/Technicians
Pay: Hourly DOE and benefits after 90 days
To Apply:
Send a resume and cover letter to jobs@cleverpathit.com, send as much information about yourself as possible. Wow us, tell us why we must hire you.