Desktop Analyst

Overview
We are seeking a dedicated and skilled Desktop Analyst to join our IT support team. This role is essential in providing exceptional customer service and technical support to our users. The ideal candidate will possess a strong understanding of IT infrastructure, computer networking, and various operating systems. As a Help Desk Analyst, you will be the first point of contact for troubleshooting and resolving technical issues, ensuring that our systems run smoothly and efficiently.

Duties

• Provide first-line support for hardware, software, and network issues.
• Troubleshoot and resolve problems related to mobile devices, Windows Server, and other operating systems.
• Assist users with computer networking issues, including DNS configurations and firewall settings.
• Utilize SCCM for software deployment and inventory management.
• Communicate effectively with users to understand their technical challenges and provide timely solutions.
• Document all support interactions in the ticketing system for tracking purposes.
• Collaborate with other IT team members to escalate complex issues as necessary.
• Maintain an up-to-date knowledge of IT infrastructure trends and best practices.

Qualifications

• Proven experience in a help desk or technical support role.
• Strong customer service skills with the ability to communicate technical information clearly.
• Familiarity with computer networking concepts and protocols.
• Experience with firewall configurations and security measures is a plus.
• Knowledge of mobile device management and troubleshooting techniques.
• Proficiency in using Windows Server environments and various operating systems.
• Experience with SCCM or similar tools for system management is preferred.
• Ability to work independently as well as part of a team in a fast-paced environment.

If you are passionate about technology and enjoy helping others solve their technical problems, we encourage you to apply for this exciting opportunity as a Help Desk Analyst.

Knowledge, Skills, and Abilities

Advanced computer skills are required that aligns with the Job Description.Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

Relevant Keywords:-("Desktop Supp,t", "Technical Supp,t", "IT Supp,t", "Help Desk Technician", "IT Technician", "PC setup", "PC configuration", "hardware maintenance", "Windows OS", "Microsoft Office", "Internet Expl,er", "Google Chrome", "McAfee", "Adobe Acrobat", "mobile device supp,t", ",roid", "iOS", "Apple devices", "LAN/WAN", "Ethernet", "TCP/IP", "DNS", "DHCP", "email administration", "Google Suite", "Outlook", "PST files", "IT invent,y", "ticketing system", "IT rep,ting", "phone configuration", "VoIP", "analog phones", "digital phones", "network security", "IT security", "customer service", "problem solving", "teamwork", "documentation", "technical documentation", "lifting 50 lbs", "physical requirements")

Job Types: Full-time, Contract

Pay: $23.30 - $36.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• PC setup, configuration, maintenance: 3 years (Required)
• Network protocols (TCP/IP, DNS, DHCP): 3 years (Required)
• Ticketing systems (ServiceNow, Jira, Zendesk): 3 years (Required)

Ability to Commute:

• Richmond, VA (Required)

Ability to Relocate:

• Richmond, VA: Relocate before starting work (Required)

Work Location: In person

Salary : $23 - $36